Summary
Overview
Work History
Education
Skills
Personaldevelopment
References
Timeline
Manager

Kierra Ragland

Orland Park,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Manager

Taverna Violi
10.2022 - Current
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Boosted employee morale and retention through effective communication and team-building activities.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Designed overall floorplans and coordinated modifications for events and special reservations.

SERVER/CAPTAIN

LA DEVOZIONE
11.2021 - 06.2022
  • The restaurant featured a casual dining experience and a fine dining tasting menu actively pursing a Michelin star

SERVER

ELEVEN MADISON PARK
12.2019 - 06.2021
  • In addition to the kitchen server and assistant server role; as a server I was responsible for communicating all customer specifications and orders to from the captain to the assistant and kitchen servers, reservations, sommeliers, and kitchen
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

CAPTAIN

THE LOBSTER CLUB
09.2017 - 09.2018
  • Primary point person of guest interaction at a high volume Japanese steak and Sushi restaurant
  • Offered detailed cocktail, wine, sake, and Japanese whiskey descriptions and pairings for meals

CAPTAIN

BOULUD SUD
02.2016 - 09.2017
  • Head of guest experience at a high volume at Michelin starred Chef Daniel Boulud Mediterranean inspired restaurant.

Education

Bachelor's of Culinary Management - Beverage, Wine & Hospitality

THE CULINARY INSTITUTE OF AMERICA

Skills

  • Organization
  • Staff Scheduling
  • Attention to Detail
  • Critical Thinking
  • Strong multitasking
  • Exceptional leadership
  • Food Safety Compliance

Personaldevelopment

  • Kickboxing
  • Actively pursuing Illinois Real Estate license
  • Volunteer at local soup kitchen
  • Currently studying second language

References

  • Albert Villavicenzio, 619.250.3973, avillavicenzio@gmail.com, 8 years
  • Janelle Jirau, 929.270.2616, janelle.jirau@gmail.com, 5 years
  • Amber Blacke, 708.710.0967, amberjoyblacke@gmail.com, 15 years

Timeline

Manager

Taverna Violi
10.2022 - Current

SERVER/CAPTAIN

LA DEVOZIONE
11.2021 - 06.2022

SERVER

ELEVEN MADISON PARK
12.2019 - 06.2021

CAPTAIN

THE LOBSTER CLUB
09.2017 - 09.2018

CAPTAIN

BOULUD SUD
02.2016 - 09.2017

Bachelor's of Culinary Management - Beverage, Wine & Hospitality

THE CULINARY INSTITUTE OF AMERICA

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Kierra Ragland