Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierra Rance

Chicago,IL

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

2
2
years of professional experience

Work History

Crew Member

Tropical Smoothie
07.2021 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Cashier

Kohls Department Store
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Hostess

Flapjacks Family Restaurant
10.2022 - 06.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.

Phone Girl

Rosangela's Pizzeria
07.2023 - Current
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Collected personal information from customers to accurately document requests.
  • Connected callers with appropriate professional, department, or business.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Education

High School Diploma -

Evergreen Park Community High School
Evergreen Park, IL
05.2023

Skills

  • Project Requirements
  • Taking Reservations
  • Business Operations
  • Customer Satisfaction
  • Phone Orders
  • Customer Experience
  • Front Desk Operations
  • Phone Systems
  • Natural Leadership
  • Data Input
  • Guest Flow

Timeline

Phone Girl

Rosangela's Pizzeria
07.2023 - Current

Hostess

Flapjacks Family Restaurant
10.2022 - 06.2023

Cashier

Kohls Department Store
06.2022 - 08.2022

Crew Member

Tropical Smoothie
07.2021 - 10.2021

High School Diploma -

Evergreen Park Community High School

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Kierra Rance