Kierra Rush
Smyrna,GA
Summary
An ambitious and hardworking professional with a track record of success in supporting production operations and supply chain management. Highly adept and detail-oriented in developing production schedules, promoting operational efficiency, managing inventory, and coordinating logistics. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Sales Support Specialist
Innovative Product Achievements
03.2024 - Current
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Administrative Sales Support Specialist
Superior Essex
01.2019 - 03.2024
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Conducted invoicing and investigated accounts receivable discrepancies
- Continually sought methods for improving daily operations, client communications, recordkeeping, and data entry for increased efficiency
- Collaborated directly with production personnel to resolve production scheduling issues and conflicts
- Effectively communicated with clients regarding order status updates or any changes in product availability, ensuring transparency and maintaining customer trust.
- Processed orders efficiently, ensuring that products were delivered on time and accurately to customers.
Administrative Support Coordinator
The Tailored Group
01.2018 - 01.2019
- Provided administrative support, prepared and distributed correspondence, and managed emails for top executives
- Managed telephone calls for senior marketing/sales personnel
- Oversaw travel arrangements and petty cash accounts, as well as distributed vouchers
- Assisted the sales and marketing team with promoting and advertising throughout the community
- Served as a liaison for internal and external vendors
Collection Specialist
Services Incorporated
01.2015 - 01.2017
- Negotiated settlements or monthly payment allowances within specific client guidelines
- Exceeded monthly sales goals by at least 5% since employment
- Maintained and managed a portfolio of accounts to maximize profitable sales and reduce bad debt losses
- Handled inbound calls related to settlement and collection accounts through appropriate channels
Technical Support/Sales
Charter Communications
01.2014 - 01.2015
- Troubleshooted and resolved device, billing, and account issues escalated from customer support with a 97% success rate
- Resolved customer complaints and concerns using strong verbal and negotiation skills
- Displayed courtesy and strong interpersonal skills in all customer interactions
Table Games Dealer
Lumiere Casino & Hotels
01.2007 - 01.2014
- Provided 'A-list' customer service to expedite gameplay and increase revenues
- Paid winning and collected losing bets as established by the rules and procedures of the gaming industry
- Sponsored and trained new dealers while providing feedback for evaluations
Education
Bachelor of Science - Healthcare Management
Missouri College
Saint Louis, MO05.2010
Associate of Science - Medical Massage
Science Missouri College
Saint Louis, MO05.2008
Skills
- Problem-Solving Techniques
- Team Building and Development
- Strategic Negotiation Skills
- Compliance/Conflict Resolution
- Planning & Prioritization
- Effective Scheduling
- Microsoft Project
- Financial Analytical Skills
- Administrative Support
- Microsoft Office
- Contract Agreement Preparation
- CRM software proficiency (Salesforce)
Timeline
Sales Support Specialist
Innovative Product Achievements
03.2024 - Current
Administrative Sales Support Specialist
Superior Essex
01.2019 - 03.2024
Administrative Support Coordinator
The Tailored Group
01.2018 - 01.2019
Collection Specialist
Services Incorporated
01.2015 - 01.2017
Technical Support/Sales
Charter Communications
01.2014 - 01.2015
Table Games Dealer
Lumiere Casino & Hotels
01.2007 - 01.2014
Bachelor of Science - Healthcare Management
Missouri College
Associate of Science - Medical Massage
Science Missouri College
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