Summary
Overview
Work History
Education
Skills
Timeline
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KIERRA SHIVERS

VA

Summary

With over 16 years of experience in customer service, support, management, sales, and recruiting, this zealous career professional possesses a deep understanding of these industries. Throughout the career, a strong work ethic, attention to detail, and active listening skills have been developed. These qualities have allowed for excelling in fast-paced environments while maintaining a positive attitude. Known for resourcefulness and adaptability, this individual thrives in diverse and challenging situations. Additionally, proven expertise in management support across various departments is evident, including labor allocation, deescalating barriers, and problem-solving.

Overview

5
5
years of professional experience

Work History

Inbound Learning Ambassador

Amazon
03.2023 - 10.2024
  • Stowed inventory to meet daily rates and received doc positives for great work ethic and DPMO
  • Functioned in various roles as an indirect within Inbound operations including: Water spider, Jam Clearing, Corrugate Disposal, Tote stacking, Problem Solve, SAP Stow
  • Trained new hires and retrained other associates by coaching them in Bin Etiquette that they can attain success
  • Reactive Stowing: helped find and stow reactive to ensure that the items were stowed out in a timely manner
  • Process Guide: assisted Process Assistant and Area Manager with associates that were underperforming to bring up their rates and remove any barriers that were causing a hindrance
  • Independently operated floor without an active Area Manager or Process Assistant at times where I conducted feedback, provided engagements, and properly allocated in-directs in the designated buckets
  • Monthly, I helped trained new and veteran associates on the importance of proper ergonomics and body mechanics to minimize any musculoskeletal disorders
  • Promoted safety standards and area organization according to company standards
  • Cross trained in outbound (pack)

Assistant Retail Store Manager

Rack Room Shoes
10.2019 - 09.2024
  • Engaged with consumers in an energetic, friendly, and confident manner and provided knowledgeable information about the product and sales
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed day-to-day operations, while ensuring compliance with all company policies and procedures
  • Provided leadership training to all staff members on promotions and or benefits of the product to increase sales
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Recruiter Coordinator

Aaron’s LLC
08.2021 - 01.2023
  • Identified and implemented sourcing strategies by utilizing recruiting tools such as the Aaron’s pre-screen and interview guide and recruiting processes
  • Followed up with candidates, Talent Acquisition Partner, and Hiring Manager for interview feedback
  • Open and post requisitions and match qualified candidates
  • Document, track and maintain applicant records and status of engagements
  • Aided in training and development of new Recruiting Coordinators; aided in revision of New GM Training presentation
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Facilitated positive interview experiences by providing timely feedback to candidates and maintaining open lines of communication throughout the process.

Education

Medical Assistant Diploma -

Everest Institute
Marietta, GA
01.2015

Skills

  • Performance Accountability
  • File/Record Management
  • Customer Relations
  • Assess Development Needs
  • Time Management
  • Leadership Delegation
  • Microsoft Office Suite
  • Computer Networking
  • Office Management
  • Product Knowledge
  • Serve customers

Timeline

Inbound Learning Ambassador

Amazon
03.2023 - 10.2024

Recruiter Coordinator

Aaron’s LLC
08.2021 - 01.2023

Assistant Retail Store Manager

Rack Room Shoes
10.2019 - 09.2024

Medical Assistant Diploma -

Everest Institute

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KIERRA SHIVERS