Kierra S. Lewis
Mobile,AL
Summary
Dynamic and detail-oriented professional with experience at the University of South Alabama, adept in administrative support and customer service. Excelled in streamlining office functions and maintaining a 98% customer satisfaction rating as a Personal Shopper at Walmart. Skilled in Microsoft Office Suite and effective communication, demonstrating strong problem-solving abilities and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Assistant
University of South Alabama
Mobile, AL
06.2023 - Current
- Provide administrative support to faculty and staff, including scheduling, answering phone calls, sorting and managing paperwork, and organizing office spaces
- Develop strong organizational systems to help streamline office functions, improving the efficiency of day-to-day tasks
- Maintain confidentiality and handle sensitive information with professionalism and discretion
- Assist in preparing for and hosting university events, creating flyers, managing event registrations, and supporting on-site operations
- Communicate effectively with students and staff, answering questions and providing guidance as needed
Personal Shopper
Walmart
Mobile, AL
03.2022 - Current
- Delivered personalized customer service by assisting customers with grocery orders, ensuring product accuracy, and fulfilling delivery schedules
- Developed strong communication skills by managing customer inquiries via phone and email, resolving issues to ensure a positive shopping experience
- Demonstrated exceptional attention to detail in selecting and packaging items, maintaining a 98% customer satisfaction rating
- Trained new employees on best practices for customer interactions and efficient order processing
- Collaborated with team members to maintain the store’s inventory and ensure smooth operations during peak hours
Education
High School Diploma - health sciences and communication
Baker High School
Mobile, AL05.2023
Bachelor of Science - Nursing
University of South Alabama
Mobile, ALSkills
- Patient care assistance
- CPR
- Monitoring vital signs
- Daily activities support
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Data entry
- Email management
- General office software
- Phone and email communication
- Problem resolution
- Addressing customer concerns and feedback
- Calendar management
- Paperwork handling
- Organizing files
- Managing office supplies
- Strong verbal and written communication
- Ability to relay information clearly and professionally
- Time management
- Multitasking
- Maintaining systematic processes
- Works well in team settings
- Providing support and feedback to colleagues
- Cleaning
- Inventory management
- Problem-solving
- Attention to detail
Certification
- Certified Nursing Assistant (CNA), 05/01/24
- CPR Certification, (05/2024)
Accomplishments
- Walmart Personal Shopper: Increased customer satisfaction scores by 10% through effective communication and attention to detail.
- University of South Alabama: Improved office efficiency by implementing an updated filing system, reducing document retrieval time by 20%.
- Volunteer Work: Assisted in organizing local blood drives, contributing to 100+ successful donations in one event.
Additionalinformation
Actively pursuing a career as a Registered Nurse (RN) with plans to pursue higher education and become an Advanced Practice Registered Nurse (APRN)., Exploring opportunities in real estate, actively learning about the industry, and committed to developing skills for future success., [Include any volunteer experience if applicable, such as helping at hospitals, clinics, or community service initiatives], Flexible and willing to work nights, weekends, and holidays as needed.
Timeline
Student Assistant
University of South Alabama
06.2023 - Current
Personal Shopper
Walmart
03.2022 - Current
High School Diploma - health sciences and communication
Baker High School
Bachelor of Science - Nursing
University of South Alabama
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