Kierra Stevens
Dallas,TX
Summary
Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Dallas Metrocare Services
07.2022 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Learning Ambassador
Amazon
03.2020 - 07.2022
- Responsible for expanding, promotion, and/or enhancing the awareness of Amazon Incorporation products and services
- Kept areas neat while working and return items to correct locations following demonstrations
- Identified employees struggling with concepts and provided one-on-one training with them
- Train new employees on processes and procedures
- Promoted all safety rules and regulations provided by Amazon.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Empowered employees to take charge of their learning paths with personalized development plans.
- Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
Collections Specialist
SWC
02.2018 - 03.2020
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
- Located and notified customers of delinquent accounts by mail, telephone and personal visits to solicit payment
- Advised customers of necessary actions and strategies for debt repayment
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
- Received payments and post amounts paid to customer accounts
- Checked on status of claims payments and wrote appeal letters for denial on claims.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Medical Receptionist
CSL Plasma
09.2016 - 02.2018
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Greeted patients immediately upon arrival, providing excellent customer service
- Scheduled patients for exams and screenings.
Quality Control Inspector
Hobi International
02.2013 - 08.2016
- Inspected materials and products for defects and to ensure conformance to specifications
- Loaded materials and products into machines and equipment, or onto conveyors, using hand tools and moving devices
- Recorded production and operational data, such as amount of materials processed
- Weighed and measured materials and products to ensure conformance to specifications
- Assigning trailers to trucks, ensuring trailer are loaded, and checking that all loads are safe and secure
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
High School Diploma -
Duncanville High School
Duncanville, Texas03.2011
Some College (No Degree) - Medical Insurance Coding
Cedar Valley College
Lancaster, TXSkills
- Team Leadership
- Computer Skills
- Team Player
- Conflict Resolution
- Creativity
- Attention to Detail
- Quality Assurance
- Insurance Verification
- Customer Service
Timeline
Patient Access Representative
Dallas Metrocare Services
07.2022 - Current
Learning Ambassador
Amazon
03.2020 - 07.2022
Collections Specialist
SWC
02.2018 - 03.2020
Medical Receptionist
CSL Plasma
09.2016 - 02.2018
Quality Control Inspector
Hobi International
02.2013 - 08.2016
Some College (No Degree) - Medical Insurance Coding
Cedar Valley College
High School Diploma -
Duncanville High School
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