Kierra St Julien

·Schedule appointments

· Verify medical insurance benefits

· File, make copies, answer phones

· Contact clients to remind them about appointments

· Educate new clients on the practice, services provided, and steps to getting treatment.

· Utilize Microsoft office and My Clients Plus EMR to complete daily tasks.

Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

· Filed a corrected claim, using payer portals for claim research and claim processing functions.

· Adjusted claim if there is no opportunity for resolution/payment.

· Prepared and submitted documentation to increase likelihood of claims payment.

· Reviewed orders to ensure accuracy of codes, quantity, and pricing.

· Followed-up with insurance company to obtain payment from services rendered.

· Answered questions from providers, patients, and insurance companies.

· Identified and resolved collection issues.

· Performed adjustments and refund requests.

· Organized, printed, and mailed hard copy claims to insurance company.

· Created new claim records.

· Located and verified information.

· Answered and directed phone calls

· Exhibited polite and professional communication via email and phone.

· Answered and directed phone calls.

· Provided employers with loss runs.

· Answered clients’ billing or claims questions.

· Collated and distributed mail.

· Developed and maintained a filing system.

· Maintained supplies inventory by checking stock.

· Assisted adjusters and processors as needed.

· Exposed dental X-rays for dental diagnosis.

· Assisted dentist with daily dental procedures.

· Prepared patients for dental procedures by completing vital checks, reviewing services, answering treatment questions, and assisting in rectifying issues or discrepancies.

· Educated patients on treatment plan and oral care.

· Ordered dental supplies and equipment to ensure providers are adequately prepared for procedures.

· Cleaned and sanitized dental operatories in accordance with OSHA safety regulations.

· Collected and recorded patients medical and dental history.

· Worked with staff to develop protocols applicable to environmental changes to ensure safety measures are followed.

• Managed dental hygiene department by organizing schedule, facilitating treatment between patients, hygienist, doctors, and front office, and coordinated patients benefits for treatment.
• Exposed dental X-rays for dental diagnosis.
• Verified dental insurance benefits.
• Worked with office manager to develop adequate protocols to streamline departmental challenges
• Assisted front desk with data entry.
• Indexed and filed dental lab invoices.
• Collected and recorded medical and dental history for patients.
• Assisted multiple dental hygienists, daily, with procedures while multitasking to complete office duties.
• Prepared patients for dental work by completing vital checks and review services.
• Educated patients on treatment plan and oral care.