Kierra Thomas
Round Rock,USA
Summary
Dedicated healthcare professional with a robust background in oncology nursing, recognized for maintaining high standards and delivering impactful patient care. Proven ability to manage complex treatment plans while fostering effective collaboration within multidisciplinary healthcare teams. Known for reliability, adaptability, and a results-oriented approach, with specialized expertise in patient advocacy and comprehensive care. Strong commitment to continuous learning and skill development ensures the ability to meet evolving healthcare challenges with optimism and agility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Oncology Nurse
VCA Capital Area Veterinary Emergency And Specialty
Austin, TX
06.2024 - Current
- Administered chemotherapy and supportive care to oncology patients, ensuring comfort and safety.
- Collaborated with veterinary specialists to develop individualized treatment plans for complex cases.
- Educated pet owners on cancer treatment options, side effects, and aftercare protocols.
- Monitored patient progress and response to treatments, adjusting care plans as necessary.
- Streamlined patient intake processes, enhancing workflow efficiency within the oncology department.
- Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
- Participated in continuous learning opportunities to stay current on advancements in oncology treatments and nursing techniques.
- Counseled clients and provided listening ear and emotional support.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Investigated and resolved issues affecting hospital operations and patient care.
Veterinary Assistant
VCA Urgent Care
Cedar Park, TX
01.2024 - Current
- I had the opportunity to work in a more fast paced veterinary setting working as a veterinary assistant at VCA Urgent Care in Cedar Park. I have been working as an active technician since May of 2022 and have gained a lot of knowledge and skills since then. I love the adrenaline of working in emergency environments and also the steady pace of working in General Practice. I enjoy educating our clients about their pets and the new medicine that we have at our finger tips in the year of 2024. I love to learn and share ideas/thoughts with others in the field!
- Assisted veterinarians in performing examinations and diagnostics for diverse animal cases.
- Managed patient intake and discharge processes, ensuring thorough documentation and client communication.
- Collaborated with team members to develop efficient workflows, improving overall clinic operations.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
Veterinary Technician
Thrive Pet Healthcare
Cedar Park, TX
09.2021 - 08.2024
- Administered vaccinations and medications under veterinarian supervision, ensuring patient safety and care.
- Assisted in diagnostic procedures, including radiography and laboratory testing, enhancing clinical accuracy.
- Monitored patient vital signs during surgeries and recovery, contributing to optimal anesthesia management.
- Trained junior technicians on best practices in animal handling and surgical assistance, promoting team development.
- Led initiatives to improve clinic workflow processes, enhancing overall service delivery and patient experience.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
DSP (Direct Support Professional)
CTF ILLINOIS
Charleston, IL
08.2020 - 07.2021
- Supported individuals with daily living activities, enhancing independence and quality of life.
- Implemented personalized care plans, ensuring compliance with regulatory standards and individual needs.
- Facilitated communication between clients, families, and healthcare providers to promote cohesive support systems.
- Advocated for client rights and needs within the community, strengthening support networks and resources available.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Scheduled daily and weekly care hours for client caseload.
- Trained new staff on best practices in direct support, ensuring consistency in care approaches.
Call Center Representative
Ruffalo Noel Levitz
Charleston, IL
08.2018 - 08.2020
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on call handling procedures and company policies to ensure consistent performance standards.
- Utilized CRM software to document interactions and track customer feedback for quality assurance purposes.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Packer/Shipper
Armstrong Flooring
Kankakee, IL
05.2017 - 08.2018
- Operated machinery for packing flooring products efficiently and safely.
- Ensured quality control by inspecting finished products for defects before packaging.
- Collaborated with team members to streamline packing processes and reduce cycle time.
- Trained new employees on packing procedures and safety protocols, enhancing team performance.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
McDonalds Crew Member
McDonald's
Kankakee, IL
06.2015 - 05.2017
- Operated point-of-sale systems to process customer orders accurately and efficiently.
- Prepared food items according to safety standards and quality guidelines.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
B.A. - Health Science
Eastern Illinois University
Charleston, IL05-2021
Skills
- Interpersonal communication
- Patient records documentation
- Recording vital signs
- End-of-life care
- Chemotherapeutic drug administration
- Patient education
- Family support
- Records documentation
- CPR/AED
- Team building
- Safety protocols
- Delegation and motivation
- Task prioritization
- Microsoft office
- Patient and family advocacy
Certification
- CNA - Certified Nurse Assistant
- CPR
- PCW - Personal Care Worker
- Forklift operation
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Stand-up Paddleboarding (SUP)
- I participate in a variety of outdoor recreational activities
- Drawing and Painting
- Road Trips
- Learning new cooking techniques and expanding my culinary skills
- Volunteer Work
Timeline
Oncology Nurse
VCA Capital Area Veterinary Emergency And Specialty
06.2024 - Current
Veterinary Assistant
VCA Urgent Care
01.2024 - Current
Veterinary Technician
Thrive Pet Healthcare
09.2021 - 08.2024
DSP (Direct Support Professional)
CTF ILLINOIS
08.2020 - 07.2021
Call Center Representative
Ruffalo Noel Levitz
08.2018 - 08.2020
Packer/Shipper
Armstrong Flooring
05.2017 - 08.2018
McDonalds Crew Member
McDonald's
06.2015 - 05.2017
B.A. - Health Science
Eastern Illinois University