Summary
Overview
Work History
Education
Skills
Timeline
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KIERRA Thompson

Memphis,Tennessee

Summary

Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.

Overview

5
5
years of professional experience

Work History

Material Control Clerk

FedEx Supply Chain
10.2021 - 01.2024


  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Streamlined material flow by organizing storage areas and implementing efficient labeling systems.
  • Safeguarded warehouse operations by maintaining strict adherence to safety protocols and OSHA regulations.
  • Boosted productivity with effective coordination of material handling tasks, prioritizing urgent requests when necessary.
  • Performed cycle counts regularly to maintain inventory accuracy, quickly identifying any discrepancies and taking corrective action when needed.

Product Inspector

Smith And Nephew
12.2020 - 09.2021
  • Enhanced product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Assisted in reducing production delays by promptly reporting any issues found during the inspection process.
  • Safeguarded customer satisfaction by ensuring that only top-quality products were shipped out for distribution.
  • Inspected inbound products at receiving for quality issues.

Customer Service Representative

Everise Inc
03.2019 - 11.2020
  • Developed and implemented client relations strategies to ensure customers satisfaction.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Performed regular follow- ups with existing to clients build rapport and increase loyalty.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.

Education

Concord Career Collge
Southaven, MS

Skills

  • Pallet Jack Operation
  • Shipping and receiving
  • Warehouse Operations
  • Safety Procedures
  • Cycle counting
  • Material Tracking
  • Data Entry
  • Call Management
  • Problem Resolution
  • Complaint Resolution
  • ISO Standards
  • Precision measurement
  • Materials Testing
  • Equipment Operation
  • Professionalism
  • Team building

Timeline

Material Control Clerk

FedEx Supply Chain
10.2021 - 01.2024

Product Inspector

Smith And Nephew
12.2020 - 09.2021

Customer Service Representative

Everise Inc
03.2019 - 11.2020

Concord Career Collge

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KIERRA Thompson