Tony Miles
Baltimore,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Driver, Warehouse Orders
FedEx
6021 Bethlehem Blvd
07.2023 - Current
- Operated delivery vehicles to transport warehouse orders efficiently.
- Coordinated loading and unloading of shipments to optimize workflow.
- Ensured compliance with safety regulations during vehicle operation.
- Assisted in inventory management through accurate order retrieval and organization.
- Trained new drivers on operational procedures and safety protocols.
- Maintained vehicle cleanliness and functionality for safe transportation.
- Implemented process improvements to reduce delays in order fulfillment.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Collaborated with team members to enhance overall delivery efficiency.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
Supervisor of Operations
UPS
14402 York Rd Sparks Md 21152
05.2010 - 07.2023
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Devised processes to boost long-term business success and increase profit levels.
Assistant Manager
Shoppers Food
5457 Baltimore National Pike 21229
11.2006 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Computer Information Systems
Morgan State University
Baltimore, MD05.2015
Skills
Staff Training
Workflow Planning
SAP Expertise
Warehouse Operations
Team Leadership
Employee Motivation
Leadership
Timeline
Driver, Warehouse Orders
FedEx
07.2023 - Current
Supervisor of Operations
UPS
05.2010 - 07.2023
Assistant Manager
Shoppers Food
11.2006 - 08.2021
Bachelor of Science - Computer Information Systems
Morgan State University