Kierra Tyson

Work History

Restaurant Hostess

Cross Creek Steakhouse

03.2024 - 05.2024

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Checked in with servers to confirm preparedness before seating customers.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Collected information from arriving customers to seat groups or place them on waitlist.
Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Complied with food safety and food hygiene regulations to safeguard public health.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Reported problematic guests to management to foster safe and pleasant environment.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Opened and closed seating sections according to volume of guests.
Input orders accurately into POS terminal, split bills and accepted payments.
Advised customers about special offerings and menu items to help drive sales.
Took initial drink orders and relayed information to wait or bar staff.

Food Service Worker

Jersey Mike's Subs

10.2022 - 02.2023

Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Greeted customers at counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted a positive work environment through effective communication with colleagues and supervisors.
Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Made food according to standard recipes with requested changes for customer satisfaction.
Learned other teammates' work tasks to train as backup.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Enhanced customer loyalty, remembering regulars' names and orders.
Increased repeat business with high standards of food quality and service.
Improved dining experience by maintaining clean and organized eating area.
Monitored food quality and freshness throughout day.
Verified prepared food met standards for quality and quantity before serving to customers.

Sales Associate

Kid to Kid

03.2021 - 07.2021

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Engaged with customers to effectively build rapport and lasting relationships.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

Summary

Overview

Work History

Restaurant Hostess

Food Service Worker

Sales Associate

Education

GED -

Skills

Certification

Timeline

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