Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kierra Hawkins

Kierra Hawkins

Texas City,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Verizon
Houston, TX
12.2021 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

T Mobileretailer
Houston, TX
02.2019 - 09.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Empereon
Alvin, Texas
07.2017 - 08.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Associate of Arts -

College of The Mainland
Texas City, TX
06-2025

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Team development
  • Time management
  • Positive and professional
  • Strategic sales
  • Call triaging
  • Creative problem solving
  • Proofreading
  • Customer service
  • Dispute resolution
  • Live chat support

Timeline

Customer Service Representative

Verizon
12.2021 - 08.2024

Customer Service Representative

T Mobileretailer
02.2019 - 09.2021

Customer Service Representative

Empereon
07.2017 - 08.2018

Associate of Arts -

College of The Mainland

Similar Profiles

CREATE PROFILE
Kierra Hawkins