Your Name
Summary
Organized and detail-oriented professional with strong administrative and customer service background. Skilled in managing high call volumes, scheduling, data entry, and maintaining accurate records. Recognized for excellent communication, problem-solving, and multitasking abilities in fast-paced environments. Adept at supporting daily office operations, fostering positive client relationships, and ensuring confidentiality in compliance with HIPAA and company policies.
Professional with hands-on experience in food service, prepared to contribute effectively. Skilled in food preparation and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Hands of Hope Health Care Center
04.2024 - 07.2025
- - Maintained detailed client documentation and case files.
- - Assisted with scheduling and coordinated communication between clients, families, and healthcare staff.
- - Ensured compliance with HIPAA regulations while handling sensitive information.
Call Center Representative
Abt SRBI
04.2021 - 09.2023
- - Managed high call volumes, assisting an average of 550 clients weekly.
- - Documented customer interactions and maintained accurate records in CRM systems.
- - Consistently achieved top client service ratings in communication, problem-solving, and professionalism.
Dietary Aide
Sandy Park Development Center
02.2020 - 04.2021
- Prepare and serve meals in accordance with planned menus and dietary restrictions.
- Set up trays, carts, and dining areas for meal service.
- Deliver meals to patients/residents and assist with meal
- Report food shortages, equipment issues, or safety concerns to supervisors.
- Practice safe food handling, portion control, and sanitation procedures.
- Provide courteous and respectful service to patients, residents, families, and staff.
Customer Service Representative
Alta Resources
11.2018 - 12.2019
- - Answered and directed calls, providing information and resolving customer inquiries.
- - Processed account updates, cancellations, and service requests with accuracy.
- - Maintained detailed transaction logs and customer records.
Education
High School Diploma -
Dunbar Lawrence
Fort Myers, FL05.2006
Skills
- Office Administration & Clerical Support
- Scheduling & Calendar Management
- Data Entry & Records Management
- Customer Service & Client Relations
- HIPAA Compliance & Confidentiality
- Microsoft Office Suite & CRM Software
- Communication & Conflict Resolution
- Filing, Document Preparation, and Organization
- Food preparation expertise
Certification
Home Health Aide (HHA), Gifted Hands – 2024-03
Timeline
Home Health Aide
Hands of Hope Health Care Center
04.2024 - 07.2025
Call Center Representative
Abt SRBI
04.2021 - 09.2023
Dietary Aide
Sandy Park Development Center
02.2020 - 04.2021
Customer Service Representative
Alta Resources
11.2018 - 12.2019
High School Diploma -
Dunbar Lawrence
Similar Profiles
Kierra WardKierra Ward
Home Health Aide at Hands Of Hope Health Care CenterHome Health Aide at Hands Of Hope Health Care Center
Allayia BrownAllayia Brown
Certified Clinical Medical Assistant Intern at Hands Of Hope Health Care CenterCertified Clinical Medical Assistant Intern at Hands Of Hope Health Care Center
Graciela HarrisGraciela Harris
Elderly Caregiver at Hands Of Hope Health Care CenterElderly Caregiver at Hands Of Hope Health Care Center
Maritza HidalgoMaritza Hidalgo
Home Health Aide,+home +health +aide +resume at Gold StartHome Health Aide,+home +health +aide +resume at Gold Start
Melissa BazanMelissa Bazan
Home Health Aide, Home Health Aides at With Open Arms Home CareHome Health Aide, Home Health Aides at With Open Arms Home Care