Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kierra Washington

Gonzales,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Service Greeter/Call Center

Price Leblanc Nissan
02.2018 - Current
  • Greeted each customer with excellent customer service and to document any concerns that they have with their vehicles
  • Drive each customer's vehicle safely and efficiently to the designated area.
  • Created accurate customer profiles to facilitate future purchases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Train new hires on important job tasks and policies.
  • Answer and transfer phone calls to appropriate departments.
  • Schedule appointment for customers and answer inquires about the provided services.
  • Called insurance companies for customer's policy verifications.
  • Processed rental agreements according to company policies.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.

Office Cashier

Rouses
01.2020 - 02.2020
  • Greeted each customer while ringing up each transaction
  • Answered customer inquiries and clarified details regarding charges.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled customer concerns and issues according with company policy
  • Answered and transferred phone calls to correct deparments.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.

Store Manager

Cato Plus
06.2015 - 02.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate’s Degree -

Delgado Community College
12.2023

High School Diploma -

East Ascension High School
05.2015

Skills

  • Microsoft
  • Telephone etiquette
  • Administration
  • Customer service orientation
  • Inventory management
  • Attention to detail
  • Appointment scheduling
  • Excellent communication
  • Sales techniques
  • Data entry proficiency
  • Cash handling experience

Languages

English

Timeline

Office Cashier

Rouses
01.2020 - 02.2020

Service Greeter/Call Center

Price Leblanc Nissan
02.2018 - Current

Store Manager

Cato Plus
06.2015 - 02.2018

Associate’s Degree -

Delgado Community College

High School Diploma -

East Ascension High School

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Kierra Washington