Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Wilson

Longview,TX

Summary

Proven leader with extensive experience in operations management and team building, notably at BMH. Excelled in fostering employee development, driving sales growth, and implementing cost-saving strategies. Demonstrated prowess in inventory control and customer relationship management, achieving significant improvements in client loyalty and operational efficiency.

Overview

11
11
years of professional experience

Work History

General Manager

BMH
06.2023 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Assistant Manager

BMH
03.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Customer Service Representative

Mr. Cooper Mortgage
03.2019 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Correctional Officer

MTC Corrections
10.2013 - 09.2018
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Education

Diploma -

Henderson High School
Henderson
04.2013

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Time Management
  • Effective leader
  • Efficient multi-tasker
  • Team Leadership
  • Staff Management
  • Training and coaching
  • Training and Development
  • Inventory Control
  • Customer Relationship Management
  • Verbal and written communication
  • Employee Scheduling
  • Administrative Skills
  • P&L Management
  • Vendor relationships
  • Employee Development
  • Project Management
  • Facility Management

Timeline

General Manager

BMH
06.2023 - 08.2024

Assistant Manager

BMH
03.2021 - 06.2023

Customer Service Representative

Mr. Cooper Mortgage
03.2019 - 04.2020

Correctional Officer

MTC Corrections
10.2013 - 09.2018

Diploma -

Henderson High School

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Kierra Wilson