Kierra Young , L.A.
Seymour,TN
Summary
State Licensed Aesthetician and business owner with a proven track record at Forever Young Esthetics, specializing in skin care education. Excelled in building lasting client relationships and maintaining high sanitation standards. Demonstrate exceptional multitasking, customer service, and team collaboration skills, significantly enhancing client satisfaction and service efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aesthetician/ Owner
Forever Young Esthetics
09.2024 - Current
- Perform skin analysis and educate clients on proper skin maintenance and guide them in selecting appropriate home care products.
- Maintain strict sanitation protocols to ensure a clean and safe environment for both staff and clients
- Perform various facial treatments for optimal skin health, including enzymes, Dermaplaning, and LED therapy.
- Establish long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provide exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use
- Foster friendly, warm, and exceptional customer experienc
- Stock treatment room with proper supplies
- Develop customized facial treatments for individual clients to address specific skin care needs
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Server
First Watch
05.2023 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Serve food and beverages promptly with focused attention to customer needs
- Work with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with customers
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Bus and reset tables to keep dining room and work areas clean
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Assist in training new hires, providing guidance on restaurant standards and best practices
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Use slow periods to restock supplies, ice, trays, and to-go items
- Implement effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Coordinate with team members to maintain smooth service flow
Receptionist
Countryside Veterinary Small Animal Clinic
04.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Esthetics -
Tennessee School Of Beauty
Knoxville04.2024
High School Diploma -
William Blount High School
Maryville05.2020
Skills
- State Licensed Aesthetician
- Customer service
- Multitasking and organization
- Sanitization
- Spa retail sales
- Scheduling
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Customer consultation
- Skin care education
Certification
Spray Tan Certification
Lash Extension Certification
Dermaplaning Certification
License
TN Licensed Aesthetician
Timeline
Aesthetician/ Owner
Forever Young Esthetics
09.2024 - Current
Server
First Watch
05.2023 - Current
Receptionist
Countryside Veterinary Small Animal Clinic
04.2022 - 05.2023
Spray Tan Certification
Lash Extension Certification
Dermaplaning Certification
Esthetics -
Tennessee School Of Beauty
High School Diploma -
William Blount High School
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