Kierra B. Johnson
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
CSR
Honda Financial Services
Alpharetta, GA
09.2023 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Adhered to company's established protocols for handling confidential data.
- Processed customer account changes with proprietary software.
- Consulted with customers to resolve service and billing issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Mail Clerk (short Contract )
Synchrony Bank
Alpharetta, GA
01.2023 - 03.2024
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Received, sorted and organized incoming letters and packages.
- Scheduled pickups for outgoing parcels with external mail delivery services.
Leave of Absence Coordinator
Sedgwick CMS
Hilliard, OH
09.2021 - 01.2023
- Reviewed and processed employee leave of absence requests in accordance with applicable federal, state, and local laws.
- Provided advice and guidance to managers on the proper administration of company policies related to leaves of absence.
- Monitored employee leave balances and notified managers when employees were near their maximum allowable time off.
- Maintained confidentiality regarding employee medical information while processing leave requests.
- Facilitated communication between supervisors, HR personnel, and other stakeholders involved in the leave process.
- Advised employees about available resources such as short-term disability insurance or unpaid family medical leave options.
- Updated HR databases with current information related to employees' leaves of absences.
- Drafted letters notifying employees about their approved leaves of absences.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
CSR
Navy Federal Credit Union
Pensacola, FL
04.2021 - 08.2021
- Provided customer service support to customers over the phone and by email.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Leveraged skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assembly Line Worker
Horizon Staffing Solutions
Atlanta, GA
09.2020 - 03.2021
- Assembled components of a variety of products, adhering to production specifications.
- Inspected finished products for quality assurance purposes.
- Worked quickly and efficiently while maintaining high standards of quality control.
Site Assistant
Atlanta Music Project
Atlanta, GA
06.2018 - 01.2020
- Coordinated with subcontractors to ensure all project tasks were completed on time.
- Assessed student performance through tests, quizzes, and other assessments.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Assisted Music Teacher in setting up and organizing classroom materials for lessons.
- Helped to prepare music sheets, instruments and other resources for classes.
- Organized student performances for school events and concerts.
Sales Associate
Sunglass Hut
Augusta, GA
09.2018 - 01.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- CRM Software
- Complaint Handling
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Professional Telephone Demeanor
- Shipping and Receiving Understanding
- Service Upselling
- Positive and Professional
- Typing Proficiency
- Customer Consulting
- Active Listening
- Research
- Filing
Affiliations
- Volunteer with St. Jude Hospital
Timeline
CSR
Honda Financial Services
09.2023 - Current
Mail Clerk (short Contract )
Synchrony Bank
01.2023 - 03.2024
Leave of Absence Coordinator
Sedgwick CMS
09.2021 - 01.2023
CSR
Navy Federal Credit Union
04.2021 - 08.2021
Assembly Line Worker
Horizon Staffing Solutions
09.2020 - 03.2021
Sales Associate
Sunglass Hut
09.2018 - 01.2019
Site Assistant
Atlanta Music Project
06.2018 - 01.2020
Bachelor of Science - Cyber Security
Southern New Hampshire University
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