Kierre'a Palmer
Akron,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tranzact Insurance Solutions
Akron, OH
08.2023 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Genesis Financial Solutions
Akron, OH
04.2022 - 06.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Ameridial
Cleveland, OH
01.2021 - 11.2021
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Customer Service Representative
InfoCision
Akron, OH
08.2019 - 10.2020
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Assisted customers with product installation, troubleshooting, and usage questions.
Education
GED -
Cleveland Job Corps
Cleveland, OH12-2018
Skills
- Call Management
- Scheduling
- Product Knowledge
- Complaint Resolution
- Inbound and Outbound Calling
- Information Security
- Account Updating
- Customer Relations
- Conflict Resolution
- Positive and Professional
- Payment Processing
- CRM Software
References
References available upon request.
Timeline
Customer Service Representative
Tranzact Insurance Solutions
08.2023 - 12.2023
Customer Service Representative
Genesis Financial Solutions
04.2022 - 06.2023
Customer Service Representative
Ameridial
01.2021 - 11.2021
Customer Service Representative
InfoCision
08.2019 - 10.2020
GED -
Cleveland Job Corps
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