KIERSI ROBERTS
Topeka
Summary
Diligent and reliable. Ready to combine my love for coffee and tea and a knack for customer service. Eager for a chance to use my strong communication skills to increase your customer base and provide a valuable and unique experience for every guest.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Barista
Starbucks
Topeka
11.2025 - Current
- Maintained cleanliness and organization of work area to ensure efficient operation.
- Provided customer service, engaging with customers and helping their needs.
- Operated coffee equipment, ensuring proper use and maintenance of machines.
- Collaborated with team members to manage busy shifts and meet customer demand.
- Educated customers about menu items, promoting seasonal offerings and new products.
- Handled cash transactions accurately while following company cash handling procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, customer service.
Shift lead for bakery
Circle Coffee
Topeka
01.2024 - Current
- Consistently started shifts at 4:30 am, working multiple days a week and ensuring timely attendance, which enhanced team operations and reliability during critical morning hours.
- Supervised and trained 5+ bakery assistants on various shifts, enhancing team efficiency and elevating customer satisfaction through consistent training practices.
- Kickstarted the bakery's day by opening early morning shifts, expertly managing inventory and preparing displays to ensure a welcoming atmosphere for delighted customers.
- Executed management directives each morning to streamline operations, enhancing team productivity and ensuring a smooth workflow throughout the day.
- Committed to working overtime and beyond shift hours, ensuring the kitchen ran seamlessly during peak times.
- Meticulously cleaned and sanitized two kitchen and service areas along with restrooms, ensuring compliance with health standards and dutifully fulfilled all closing list duties.
Sales
Skill Kicks/Country Sweet Kettle Corn
Topeka
01.2022 - 01.2025
- Delivered outstanding customer service by effectively helping manage communication and support between two business setups, resulting in enhanced customer satisfaction.
- Continually adhered to safety and driving protocols, achieving zero incidents while helping to create a culture of camaraderie and responsibility among staff members.
- Consistently arrived early for 5:30 - 6:00 am setup times, ensuring smooth operations and a stress-free start for the businesses.
- Efficiently set up and dismantled daily business pop-ups, ensuring smooth operations for engaging customer experiences across various events.
- Expertly employed suggestive selling techniques, leading to an increase in sales of premium products over 24 months.
- Successfully trained over 3 new employees, utilizing enhanced sales skills and tailored resources to enhance their skill sets and boost team productivity.
Education
High School Diploma - Conversations
Manhattan Classical
Manhattan, KS 07.2023 - 05.2026
Skills
- Flexible
- Point of Sale (POS - Square)
- Systems
- Communication Skills
- Sales
- Time Management
- Coffee and Tea Knowledge
- Attention to Detail
- Multitasking
Timeline
Barista
Starbucks
11.2025 - Current
Shift lead for bakery
Circle Coffee
01.2024 - Current
High School Diploma - Conversations
Manhattan Classical
07.2023 - 05.2026
Sales
Skill Kicks/Country Sweet Kettle Corn
01.2022 - 01.2025