Kiersten Acer
Mohawk
Summary
Compassionate and proactive professional with a strong background in personal care and emotional support. Known for excellent problem-solving skills and effective communication with families, team members, and as well as customers. Committed to enhancing client engagement and well-being. Open to new experiences and expanding my knowledge that may change my career path.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
ARC Herkimer
Herkimer
04.2025 - Current
- Supported individuals in daily living activities and personal care to promote independence and well-being.
- Facilitated social and recreational activities to enhance client engagement.
- Communicated effectively with families and team members about client progress.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Delivered direct care to individuals with intellectual and developmental disabilities, encouraging skill development in activities of daily living.
- Assisted individuals with personal care, meal preparation, and medication reminders to ensure health and safety.
CNA
Saint Johnsville rehabilitation and nursing home
Saint Johnsville
05.2022 - 04.2025
- Supported residents with personal care and hygiene needs, enhancing comfort and dignity.
- Monitored vital signs and reported changes to nursing staff.
- Ensured clean and safe environment for residents, promoting health and well-being.
- Collaborated with team members to enhance resident comfort and well-being.
- Updated families on resident status and needs, fostering trust and communication.
- Provided emotional support to residents during challenging moments.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
Cashier
Stewart's Shops
Cobleskill
01.2021 - 04.2022
- Managed cash register operations, ensuring balanced cash drawers and accurate transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions accurately and efficiently at busy convenience store.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers and addressed inquiries about products and services to enhance their shopping experience.
- Assisted customers with product selection and inquiries for a positive shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided exceptional customer service through active listening and engagement, fostering customer loyalty.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Handled customer complaints professionally, resolving issues to retain customer satisfaction.
- Promoted store promotions and discounts, encouraging customer engagement and increasing sales opportunities.
- Completed tasks assigned by management to support store operations.
- Maintained cleanliness and organization of the checkout area to enhance customer flow.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collaborated with team members to restock shelves and keep inventory organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Education
High School Diploma -
Cobleskill-Richmondville High School
Cobleskill, NY01-2022
Skills
- Personal care
- Documentation practices
- Emotional support
- Problem solving
- Active listening
- Time management
- Charting and documentation
- Transportation assistance
- Progress documentation
- Behavior redirection
- Community integration support
- Social skills development
- Compassionate client care
- Wellness and nutrition knowledge
- Health and safety requirements
- Positive reinforcement
- Verbal and written communication
- Multitasking and organization
- Cash handling
- Customer service
- Emotional support provision
- Communication skills
- Relationship building
- Sales transactions
Timeline
Direct Support Professional
ARC Herkimer
04.2025 - Current
CNA
Saint Johnsville rehabilitation and nursing home
05.2022 - 04.2025
Cashier
Stewart's Shops
01.2021 - 04.2022
High School Diploma -
Cobleskill-Richmondville High School