Summary
Overview
Work History
Education
Skills
Timeline
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Kiersten Backus

New Port Richey,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Pasco County Library System
10.2020 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.

Administrative Secretary

Pasco County Library System
05.2018 - 10.2020
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
  • Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
  • Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
  • Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
  • Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.

Utility Billing Clerk

City Of Dunedin
08.2014 - 05.2018
  • Increased efficiency in utility billing processes by implementing new software and data entry methods.
  • Streamlined bill payment processing for faster customer service and reduced late payments.
  • Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
  • Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
  • Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
  • Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
  • Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.

Outdoor Recreation Leader

City Of Dunedin
01.2012 - 08.2014
  • Enhanced participant satisfaction by developing and implementing diverse outdoor recreation programs.
  • Streamlined program scheduling for improved efficiency and increased availability.
  • Managed risk effectively, ensuring the safety of all participants during outdoor activities.
  • Fostered a positive environment with strong group dynamics, encouraging teamwork and collaboration among participants.

Education

Master of Public Administration -

Florida State University
Tallahassee, FL
12.2023

Bachelor of Science - Environmental Science

University of South Florida
Tampa, FL
08.2012

Skills

  • Data Entry
  • Calendar Management
  • Invoice Processing
  • Travel Coordination
  • Spreadsheet Management
  • Minute Taking
  • Office Administration
  • Clerical Support
  • Research
  • Filing
  • Report Writing
  • Appointment Scheduling
  • Scheduling
  • Letter Preparation

Timeline

Administrative Assistant

Pasco County Library System
10.2020 - Current

Administrative Secretary

Pasco County Library System
05.2018 - 10.2020

Utility Billing Clerk

City Of Dunedin
08.2014 - 05.2018

Outdoor Recreation Leader

City Of Dunedin
01.2012 - 08.2014

Master of Public Administration -

Florida State University

Bachelor of Science - Environmental Science

University of South Florida

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Kiersten Backus