Kiersten Benson
Anaheim
Summary
Professional with high standards and strong focus on results. Proven track record in account and marketing management, demonstrating expertise in tabletop game knowledge and client relationship building. Known for collaborative teamwork, adaptability, and dependability in achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Account & Marketing Manager
Quartermaster Direct (Quartermaster Logistics)
11.2023 - Current
- Director of Sales: James Takenaka (714)-267-6695
- Cross position of Account Manager, Project Coordinator, and Marketing Manager
- Processed and reconciled customer invoices, resolving discrepancies in a timely manner.
- Prepared financial reports using QuickBooks software.
- Created email solicitations using Mailchimp platform.
- Created new product listings in Shopify
- Developed strong organizational and communication skills while coordinating accounts with multiple clients.
- Worked with account team to achieve business goals by building trust and providing strategic and realistic solutions.
- Worked closely with distributors throughout the sales process from initial contact through post-sale follow up.
- Responded to publisher and distributor inquiries regarding order placement and delivery scheduling.
- Resolved complex publisher issues in a timely manner while maintaining positive relationships with clients.
- Assigned tasks to appropriate resources within company through Wrike, project management software
- Managed client relationships, ensuring high levels of satisfaction with all services provided.
- Managed escalated situations with difficult customers while preserving positive relationships.
- Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success.
- Lead weekly IT meetings to enhance software features and fix technical issues.
- Established procedures for inventory management, order processing, and customer service.
- Advised sales and billing departments of transportation charges for customers’ accounts.
- Worked closely with shipping companies and logistics providers to optimize delivery of products worldwide.
- Maintained records of orders, deliveries, returns, and other transactions.
- Communicated effectively with customers about changes in product availability or shipment schedules due to supply chain issues.
- Placed and managed distributor orders domestically and internationally, managing allocations when needed
- Attended several conventions for prospecting new clients as well as attending current relationship meetings on behalf of QMD
Tabletop Game Retail Associate
RIW Hobbies & Games
09.2021 - Current
- Game Store Owner: Pamela Willoughby (734)-261-7233
- Scheduled posting calendar to support consistent content stream
- Managed and created Facebook posts and channels of Discord for board games
- Developed a thorough knowledge of current tabletop games
- Maintained awareness of inventory or shortage concerns, replenished games as needed
- Maximized revenue generation by conducting inventory control and visual merchandising.
- Utilized suggestive selling techniques to generate sales.
- Assisted customers with product selection and purchasing decisions.
- Delivered excellent customer service resulting in loyal client relationships.
- Built and maintained business relationships with publishers and distributors for the store
- Hosted weekly demos for 'game night'
- Current part time duties only include inventory management remotely
Flight Attendant
Frontier Airlines
11.2018 - 05.2021
- Inflight LAS Office: (702)-680-2749 or (702)-680-2750
- Collaborated with flight crew members to provide excellent customer service.
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
- Developed strong interpersonal skills to effectively address customer needs and complaints.
- Served food and drinks from refreshment cart and provided information about in-flight offerings.
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
Merchandising Manager
Stein Mart
09.2013 - 08.2018
- Supervisor: Andrea Kalpakoff (909)-599-3426
- Short leave of absence from 3/16-5/16 for study abroad
- Responsible for managing a team as well as driving sales through merchandising and exceptional customer service in the largest department in the store
- Maximized sales and revenue by overseeing merchandise and visual presentation.
- Conferred with store managers to obtain information about customer needs and preferences.
- Identified business opportunities and risks by analyzing sales performance and gathering marketplace data.
Education
Bachelor of Arts (B.A.) - Graphic Design/ Social Media Marketing
Brigham Young University-Idaho
Rexburg, ID, US07.2024
Associate in Science (A.S.) - Flight Attending
Cypress College
Cypress, CA, US12.2018
Associate in Science (A.S.) - Aviation Management
Cypress College
Cypress, CA, US12.2018
Associate in Science (A.S.) - Airline Customer Care
Cypress College
Cypress, CA, US12.2018
Associate in Science (A.S.) - Travel and Tourism
Cypress College
Cypress, CA, US12.2018
Skills
- Tabletop Game Knowledge
- Current Crowdfunding Knowledge
- Strong Communication and Interpersonal Skills
- Retail Inventory Management
- Retail Industry Knowledge
- Verbal and Written Communication
- QuickBooks Proficient
- Shopify Proficient
- Mailchimp Proficient
- Wrike Proficient
- Hubspot Proficient
- Project Management
- Customer service excellence
- Mondaycom Experience
- G Suite Proficient
Timeline
Account & Marketing Manager
Quartermaster Direct (Quartermaster Logistics)
11.2023 - Current
Tabletop Game Retail Associate
RIW Hobbies & Games
09.2021 - Current
Flight Attendant
Frontier Airlines
11.2018 - 05.2021
Merchandising Manager
Stein Mart
09.2013 - 08.2018
Associate in Science (A.S.) - Flight Attending
Cypress College
Associate in Science (A.S.) - Aviation Management
Cypress College
Associate in Science (A.S.) - Airline Customer Care
Cypress College
Associate in Science (A.S.) - Travel and Tourism
Cypress College
Bachelor of Arts (B.A.) - Graphic Design/ Social Media Marketing
Brigham Young University-Idaho