Summary
Overview
Work History
Education
Skills
Timeline
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Kiersten Caswell

Albuquerque,NM

Summary

Proven leader and adept communicator with a track record of steering communities towards unified goals. Tenure at Sentry Management showcases expertise in financial management and conflict resolution, consistently enhancing board and homeowner satisfaction, as well as community standards. Possess strong skills in customer service and property inspections, allowing for successful community retention, demonstrating exceptional dedication and team collaboration. Always ready to assist coworkers whenever needed.

Overview

11
11
years of professional experience

Work History

HOA Community Manager

Sentry Management
09.2019 - Current
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Work directly with board of directions to ensure community documents are being followed by homeowners.
  • Work directly with board of directors to assist with projects, coordinate with vendors and assist with collecting bids.
  • Evaluated property conditions and recommended improvements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing board members and homeowners through email and phone calls.
  • Assist board members with community budgets.
  • Conduct monthly, quarterly, and annual board meetings.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Ensuring associations are financially stable and can meet their financial obligations.
  • Proficiently handled the companies core promises which included, Great meetings, Vendor coordination, On time and actuate financials, Simplified technology, and Community Presence.
  • Trained coworkers on procedures as well ways to be successful.
  • Assisted the team when needed.
  • Dedicated myself to my communities, and gave exceptional communication and service, therefore never lost a community.
  • Have the ability to retain communities.

Property Manager

Avantic Residential
02.2016 - 09.2019
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Property Manager

Bridge Property Management
03.2014 - 02.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Education

Associate of Arts - Business/Management

CNM
Albuquerque, NM

Skills

  • Customer Service
  • Lead a community toward common goals
  • Timely communication
  • Property Inspections
  • Financial Management
  • Team Player
  • Enforce community documents
  • Conflict Resolution
  • Financial budgeting and reporting
  • Leaderchip skills

Timeline

HOA Community Manager

Sentry Management
09.2019 - Current

Property Manager

Avantic Residential
02.2016 - 09.2019

Property Manager

Bridge Property Management
03.2014 - 02.2016

Associate of Arts - Business/Management

CNM

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Kiersten Caswell