Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kiersten Coulon

Columbia,CA

Summary

Dynamic leader with a proven track record at Safeway, enhancing team motivation and streamlining operations for efficiency. Expert in operations management and problem-solving, achieving significant reductions in customer complaints and inventory discrepancies. Skilled in employee engagement and training, fostering a culture of excellence and reliability.

Overview

9
years of professional experience

Work History

Safeway

Overnight Team Lead
08.2021 - Current

Job overview

  • Enhanced employee retention through supportive leadership and prioritizing open communication channels.
  • Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
  • Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
  • Increased overnight productivity by implementing efficient task delegation and team management strategies.
  • Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
  • Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Nexus Staffing Solutions

Contracted Worker
05.2019 - 06.2021

Job overview

  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Streamlined project timelines for faster completion by implementing efficient task management strategies.
  • Increased client satisfaction by delivering high-quality contract work on time and within budget.
  • Resolved complex issues through effective problem-solving techniques.
  • Performed quality control inspections to ensure compliance with company standards.
  • Directed team-building initiatives to strengthen leadership and teamwork capabilities.
  • Maintained sanitation standards by systematically cleaning and organizing work areas.

Recon Logistics

Operations Manager
10.2017 - 04.2019

Job overview

  • Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
  • Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
  • Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
  • Reduced transportation costs through strategic route planning and carrier negotiations.
  • Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
  • Ensured compliance with industry regulations and standards through regular audits and process reviews.
  • Followed established procedures to enter and process data correctly.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed and submitted claims efficiently.
  • Developed and maintained account-specific customer relations to ensure satisfaction and retention.
  • Utilized advanced Excel skills to manage and analyze technical data.

Starbucks

Shift Supervisor
03.2016 - 10.2017

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Education

TCSOS Adult Education
Sonora, CA

10-2022

University Overview

  • 4.00 GPA

Skills

  • Team motivation
  • Employee engagement
  • Scheduling expertise
  • Strong leadership
  • Problem-solving abilities
  • Time management
  • Reliability
  • Organizational skills
  • Operations management
  • Customer service
  • Goal oriented
  • Training and mentoring

Timeline

Overnight Team Lead

Safeway
08.2021 - Current

Contracted Worker

Nexus Staffing Solutions
05.2019 - 06.2021

Operations Manager

Recon Logistics
10.2017 - 04.2019

Shift Supervisor

Starbucks
03.2016 - 10.2017

TCSOS Adult Education

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Kiersten Coulon