Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiersten C. Phillips

Smithfield,NC

Summary

Passionate teacher and office administrator offering 12-year background working with students at elementary and preschool level. Skilled in early education teaching, and various administrative task and responsibilities. Offers and embodies support, compassion, and education to student of all diversities and backgrounds. Successful at maintaining clean and organized school, office and class files and record keeping. Dedicated to the enrichment and growth of students and community. Teamwork mindset contributor and organizer with excellent organization skills and capabilities. Experienced in handling numerous projects and task at once while ensuring excellence and accuracy are maintained. Always bringing positive attitude and commitment to learning and growth of students and team

Overview

12
12
years of professional experience

Work History

NC Pre-Kindergarten Teacher's Assistant & Administrative Assistant

Early Education Center
08.2020 - Current
  • In charge of monitoring teacher's weekly and monthly tasks on keeping children's developmental portfolio in order and updated monthly for parent, teacher, and administration conferences.
  • Kept conference room, and lobby neat, clean, and stocked with non-perishable nutrition items for staff, parents.
  • Assisted teachers with managing and organizing all children's academic growth profiles.
  • Assisted teachers with developing appropriate lesson plans and activities for each educational program.
  • Regular communication with Director and management team.
  • Assist with staff meetings, trainings, and all workshops.
  • Assisted administration with receptionist duties.
  • Assisting with responding to daily emails, concerns and voicemails about childcare and or issues sent by current (care givers, parents, and legal guardians).
  • Order and handle all distribution of center classroom teacher lesson plan materials (teachers turn in a material list each month, materials are ordered and distributed at the beginning of the month).
  • Making sure staff to child ratio is maintained in all age groups and programs at all times.
  • Produced and handled daily & weekly schedule (including call outs & time off request/leaves).
  • In charge of oversee of staff & children safety elements of center (all entry and exits of school).
  • Assisted with scheduling visitor tours of center & registration for childcare with parents, guardians & state appointed caregivers.
  • Managed and developed monthly school calendar of center events and center news.
  • Handled monthly parent tuition online and offline including the deposit of parent tuition checks on a weekly basis to the company bank.
  • In charge of monitoring teacher's weekly and monthly tasks on keeping children's developmental portfolio in order and updated monthly for parent, teacher, and administration conferences.
  • Kept conference room, and lobby neat, clean, and stocked with non-perishable nutrition items for staff, parents.
  • Managed and organized all children's profiles of (enrollment applications, nutritional preferences, immunization records, & all about me profiles).
  • Assisted teachers with developing appropriate lesson plans and activities for each educational program.
  • Regular communication with Director and care management team.
  • Responsible for safety and welfare of all enrolled children and staff.
  • Assisted with handling annual health staff health reports, monthly fire inspections.

Receptionist, Front Desk Representative

Office of the NC Governor
Raleigh, NC
07.2018 - 07.2020
  • Respond to multi-line constituent calls, effectively routing them to the appropriate government agency or liaison.
  • Welcome and assist visitors and guests in the front office, promptly notifying the respective departmental individual of their arrival.
  • Work independently to ensure the satisfaction of all constituents' needs, directing them to the appropriate liaison.
  • Submit the documentation to the appropriate state government agency liaison via email.
  • Keep information and documentation provided by the Director of OPE organized.
  • Regularly communicate constituents' inquiries and concerns on a daily basis and report to the Director of OPE (Office of Public Engagement).
  • Receive and process daily mail from the Governor's office, documenting postal companies and tracking numbers, and distributing them to the relevant departments (OPE, General Counsel, Hometown Strong, Boards and Commissions, Public Policy, Legislative).
  • Manages and organizes a large volume of governmental constituents receiving emails, appropriately categorizing them.
  • Refer constituents' emails to the relevant government agencies for appropriate action.
  • Maintain positive rapport with visitors, guests, and constituent points of contact and liaisons.
  • Listen attentively to constituent calls, documenting their issues and concerns via software systems (Dynamics 365), and refer them to the appropriate government department or liaison. Provides detailed documentation including constituents' personal information, names, and a comprehensive synopsis of the dilemma, issue, or concern.

Kindergarten Teacher's Assistant to Front Office Administrator

Wake County Public Schools
Apex, NC
08.2013 - 06.2017
  • Receive, sort and distribute incoming and outgoing mail.
  • Collect and direct money and funds for various school related purposes.
  • May process employee time sheets, grade reports, and organize extra curricular activities.
  • Assist substitute teachers with time sheets and school operations.
  • May be responsible for purchase requisitions, employee reimbursements and budget information.
  • Furnish weekly and monthly school wide newsletter.
  • Greet all parents, guests, & visitors as they enter into the building and proper procedures and protocols upon entering the building.
  • Answering 3-tier phone line from all parents, guardians, and anonymous calls.

Education

Bachelor of Arts -

St. Augustine's University
Raleigh, NC
05.2013

Master of Science - Early Childhood Education

Walden University
Minneapolis, MN
05.2026

Skills

  • Calm and patient demeanor
  • Effective communication
  • Relationship building
  • Classroom management
  • Cleaning and sanitizing
  • Classroom support
  • Student engagement
  • Material preparation
  • Teacher support and collaboration
  • Small group and individual assistance
  • Positive attitude
  • Computer skills

Timeline

NC Pre-Kindergarten Teacher's Assistant & Administrative Assistant

Early Education Center
08.2020 - Current

Receptionist, Front Desk Representative

Office of the NC Governor
07.2018 - 07.2020

Kindergarten Teacher's Assistant to Front Office Administrator

Wake County Public Schools
08.2013 - 06.2017

Bachelor of Arts -

St. Augustine's University

Master of Science - Early Childhood Education

Walden University

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