Kiersten Custis

• Managed multiple competing priorities to generate over $900K in net revenue during the first year, exceeding target quarter after quarter.
• Developed robust talent pipelines from diverse sources, meeting hiring velocity objectives and ensuring alignment with organizational needs.
• Established industry-standard processes, guidelines, and SOPs (Standard Operating Procedures) from the ground up to streamline operations.
• Utilized advanced sourcing techniques, including Boolean searches, community outreach, targeted networking events, industry directories, and niche blogs, to identify high-caliber candidates.
• Collaborated closely with internal recruiting teams to gain a comprehensive understanding of the market and competitive talent landscape, enhancing sourcing effectiveness.
• Leveraged data analytics to continually refine and optimize sourcing strategies.
• Promoted job openings through targeted advertising on social media platforms and specialized job boards, resulting in an 10% increase in applicant response rate.
• Conducted thorough candidate evaluations through a multifaceted screening process, ensuring optimal fit and skill sets for roles.
• Overhauled job descriptions and qualification criteria to attract top-tier talent, achieving am increase in application quality.
• Managed and optimized applicant tracking systems and candidate management databases, improving data accuracy and reporting capabilities.
• Championed the company's values and mission, serving as a brand evangelist both internally and externally.
  
  Areas of Specialization: Sales, Marketing, Supply Chain, Finance & Accounting, Program & Project Management, Human Resources, Data Intelligence
  

• Implement data-driven recruitment strategies to meet and exceed KPIs.
• Expertly managed end-to-end recruiting processes in alignment with client needs.
• Sourced top talent across diverse industries.
• Utilized a broad range of recruiting tools and techniques, including social media platforms, job boards, and specialized databases.
• Collaborate closely with internal teams and external partners to align recruitment strategies with broader organizational goals.

Areas of emphasis: HR, Insurance, Real Estate, Legal, Accounting, Supply Chain.

• Managed full-cycle sourcing and recruiting initiatives for a subsidiary of a Global Fortune 500 company, filling over 100 roles within one fiscal year.
• Established and maintained successful relationships with key stakeholders including hiring managers, branch managers, and HR Business Partners, resulting in a 95% satisfaction rate.
• Conducted in-depth phone interviews to assess candidates' knowledge, skills, experience, and aptitudes, screening over 300 applicants and achieving a 85% rate of screens to interviews.
• Oversaw meticulous reference checks, background screenings, and additional pre-employment verifications, ensuring 100% compliance with company and regulatory standards.
• Cultivated strong relationships with internal candidates, implementing a talent development program that increased internal promotions by 15%.
• Leveraged various platforms for job advertising, including social media, job boards, and training centers, achieving a 25% increase in quality applications.

Area of emphasis: CDL Drivers, Warehouse Operations, Office Administration

• Served as a metric-driven Talent Acquisition Specialist during a period of transformative growth, specifically targeting Verizon's new Finance Center of Excellence (COE).
• Partnered closely with Senior Recruiters, Hiring Managers, and Human Resources Business Partners to execute talent acquisition strategies, leading to the successful recruitment and onboarding of over 800 new hires—400+ within the first six months alone.
• Acted as the primary sourcing support for a high volume of both internal and external financial roles, screening several hundred candidates annually and maintaining an screen to interview rate of 80%.
• Orchestrated comprehensive interview days, handling candidate and manager correspondence, crafting bespoke interview guides, and confirming interview schedules, thereby improving the candidate experience quarter over quarter.
• Conducted meticulous application reviews with final-stage candidates, confirming work history and educational credentials as part of pre-employment background checks. Acted as the liaison between the Background Investigation Group and candidates to secure necessary hiring documentation.
• Regularly attended calibration meetings, capturing crucial updates on candidate statuses, interview actions, and new job openings, aiding in real-time decision-making.
• Diligently updated the Human Capital Management/Applicant Tracking System (ATS) on a daily basis, which involved creating candidate slates, drafting and revising offer letters, and ensuring the accuracy of all internal and external job postings.

Area of emphasis: Accountants, Financial Project Leaders, Financial Analysts, Data Analysts.

• Collaborated with students to successfully complete homework assignments, diagnose areas requiring improvement, and implement targeted interventions for skill development.
• Conducted comprehensive assessments to identify educational gaps, subsequently designing and implementing individualized educational plans that enhanced comprehension and overall performance.
• Provided one-on-one and small-group tutoring, focusing on specific assignments and reinforcing key lesson objectives to elevate academic achievement.
• Spearheaded targeted reading review sessions and repetition drills, facilitating enhanced understanding and mastery of challenging concepts for struggling students.

• Served as a full-cycle recruiter for a publicly traded software company during pivotal transition periods, spearheading the hiring of up to 300+ technical employees annually at peak growth phases.
• Partnered with cross-functional internal teams to continuously refine and streamline recruitment processes, achieving measurable efficiency gains.
• Cultivated robust relationships with both internal and external candidates, elevating the overall candidate experience and contributing to a increased retention rate.
• Specialized in recruiting for a diverse range of roles including local and international technical and corporate positions, successfully filling vacancies in tight timelines.
• Proactively followed up with high-potential candidates sourced through industry-specific pipelines, networking events, and job fairs, optimizing conversion rates.

Area of emphasis: Technical IT Support, Security Analysts, Inside Sales, Software Engineers, Administrative Professionals.