Kiersten daman
Glen Burnie,Maryland
Summary
Dynamic professional with extensive experience in customer service and medical billing coordination at Baltimore Washington Eye Center. Proven ability to enhance operational efficiency and streamline processes, demonstrating strong attention to detail and effective problem-solving skills. Adept at fostering relationships and managing team dynamics to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Baltimore Washington Eye Center
200 Hospital Drive
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Assisted with medical coding and billing tasks.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed office bookkeeping with insurance billing and patient payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Medical Billing Coordinator
Maxium Healthcare Services
7227 Lee Deforest Dr, Columbia, MD 21046
09.2023 - 11.2023
- Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Assisted in the implementation of new software systems designed to streamline billing processes, leading to increased accuracy and reduced administrative burden on staff members.
- Streamlined medical billing procedures for increased efficiency, resulting in faster reimbursement rates for the healthcare facility.
Team Leader
Severna Park Childrens Centre
144 Ritchie Hwy, Pasadena, MD 21122
08.2022 - 06.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Engaged in helping young children learn and grow
- Insured a safe environment for young children making sure they were took care of as best as possible
- Provided leader ship for a group of young children i was responsible for
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Host
BUBBAS 33
7305 Ritchie Highway, Glen Burnie, MD 21061
12.2018 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Streamlined check-in processes, reducing wait times for guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
GLEN BURNIE HIGHSCHOOL
7550 Baltimore Annapolis Blvd, Glen Burnie, MD 21006-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Team collaboration
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Office organization
- Work prioritization
- Issue handling
- Conflict management
- Record keeping
- Filing and sorting
- Log book monitoring
- Relationship building
Timeline
Medical Billing Coordinator
Maxium Healthcare Services
09.2023 - 11.2023
Front Desk Receptionist
Baltimore Washington Eye Center
07.2023 - Current
Team Leader
Severna Park Childrens Centre
08.2022 - 06.2023
Host
BUBBAS 33
12.2018 - 12.2021
High School Diploma -
GLEN BURNIE HIGHSCHOOL