Kiersten Emerson
Beaufort,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Gift Shop Employee
Parris Island Museum Gift Shop
05.2023 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager
B.C. Shotbox
11.2021 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cultivated to recall customers' names and address each by name.
- Created original artwork for specials board display daily.
Retail Associate
Marshalls & HomeGoods
10.2020 - 10.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
Pizza Delivery Driver
Pizza Hut
09.2017 - 06.2020
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Education
Bachelor of Arts - Communications
National University
La Jolla, CA01.2024
Associate of Arts - Liberal Arts And General Studies
National University
La Jolla, CA07.2022
High School Diploma -
Edgewood High School
Trenton, OH06.2018
Skills
- Closing Procedures
- Team Goals
- Social Perception
- Adaptable and Flexible
- Report Writing
- Social Media Platforms
- Public Relations
- Communications Strategies
- Digital Communications
- Social Media Content Writing
Timeline
Gift Shop Employee
Parris Island Museum Gift Shop
05.2023 - Current
Manager
B.C. Shotbox
11.2021 - 02.2023
Retail Associate
Marshalls & HomeGoods
10.2020 - 10.2021
Pizza Delivery Driver
Pizza Hut
09.2017 - 06.2020
Bachelor of Arts - Communications
National University
Associate of Arts - Liberal Arts And General Studies
National University
High School Diploma -
Edgewood High School
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