Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Kiersten Emilien

Centennial,CO

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

17
17
years of professional experience

Work History

Job Coach

Complete Care Counseling Agency
Aurora, CO
11.2023 - Current
  • Coaches clients on appropriate workplace behavior and expectations.
  • Assists clients in understanding how their disability affects their ability to work.
  • Guides clients in learning to complete job tasks to develop motivation and skills.
  • Travels to work locations to provide hands-on training, direct supervision and support to clients
  • Engages individuals receiving support through coaching, feedback and skills development exercises.
  • Mentors program participants by answering questions and directing throughout work shift.
  • Gathers work behaviors and productivity data to fulfill reporting requirements.
  • Reviews client intake, service plan and supported documentation to assist participants.
  • Works with staff to develop, monitor and resolve skills training or vocational issues.

Associate

Amazon
Commerce City, CO
10.2023 - 11.2024
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Staged and sorted multiple types of products for loading.
  • Recognized defective material and reported issues to management.

Caregiver

Absolute Expert Care
Denver, CO
08.2022 - 02.2024
  • Supports bathing, dressing and personal care needs.
  • Maintains clean and well-organized environment for client happiness and safety.
  • Improvs patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observes patient for changes in physical, emotional, mental or behavioral condition and injuries.

NRCMA (Medical Assistant)

Baptist Community Health Services Inc
New Orleans, LA
09.2018 - 08.2021
  • Perform preliminary physical tests to accurately record results in patient history summary.
  • Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Schedule appointments for patients via phone and in person.
  • Interview and engage patients to obtain medical history, chief complaints and vital signs.
  • Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educate patients about medications, procedures and physician's instructions.
  • Organize charts, documents and supplies to maintain team productivity.
  • Contact pharmacies to submit and refill patients' prescriptions.
  • Secure patient information and maintain patient confidence by completing and safeguarding medical records.
  • Assess, document and monitor vital signs for patients within outpatient setting.
  • Maintain inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborate with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently perform insurance verification and pre-certification and pre-authorization functions.
  • Assist with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Follow all principles of asepsis and infection control to meet patient safety guidelines.
  • Partner with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administer rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Contribute to office operations by triaging patients by severity of medical complaint.
  • Coordinate and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scan and index patient charts to improve data availability while maintaining security.

Commercial Driver

O'Reilly Auto Parts
Gretna, LA
04.2017 - 09.2018
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Delivered customer orders to homes and places of business within established time frames.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Inspected vehicle prior to and after completing each shift.
  • Applied defensive driving and safety techniques to prevent accidents.

Team Member

Popeyes® Louisiana Kitchen
Marrero, LA
02.2014 - 11.2017
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Received food orders from individuals and explained offerings.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Complied with company service standards, including inventory and cash control procedures.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Sales Associate

Citi Trends
Harvey, LA
01.2012 - 06.2013
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.

Inspector

Metairie Cleaners
Metairie, LA
06.2010 - 10.2010
  • Determined proper solvents based on fabric and stain types to clean garments.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Cleaned machine filters and lubricated equipment.
  • Used different types of machines, including computer-operated models to complete laundry loads.
  • Moved loads between machines, operated ironing equipment and folded laundered items.

Sales Associate

Uniforms by Kajan
Marrero, LA
06.2007 - 06.2010
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Managed order process for new and existing customers.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.

Education

Diploma - Health Administration

Eastern College of Health Vocations
New Orleans, LA
11.2015

High School Diploma -

L.W. Higgins High School
Marrero, LA
05.2007

Diploma - Cosmetology

Cullier Career Center
Marrero, LA
05.2006

Skills

  • Customer Service
  • HIPPA compliance
  • Medical terminology
  • Vital sign monitors
  • Certified in Basic Life Support (BLS)
  • Bloodraws
  • EKG set up and monitoring
  • Phlebotomy
  • Communicating with patient families
  • Patient scheduling
  • General housekeeping ability
  • Caregiving
  • Host home provider

Volunteer Experience

Jerusalem Shrine Outreach Clinic

Timeline

Job Coach

Complete Care Counseling Agency
11.2023 - Current

Associate

Amazon
10.2023 - 11.2024

Caregiver

Absolute Expert Care
08.2022 - 02.2024

NRCMA (Medical Assistant)

Baptist Community Health Services Inc
09.2018 - 08.2021

Commercial Driver

O'Reilly Auto Parts
04.2017 - 09.2018

Team Member

Popeyes® Louisiana Kitchen
02.2014 - 11.2017

Sales Associate

Citi Trends
01.2012 - 06.2013

Inspector

Metairie Cleaners
06.2010 - 10.2010

Sales Associate

Uniforms by Kajan
06.2007 - 06.2010

Diploma - Health Administration

Eastern College of Health Vocations

High School Diploma -

L.W. Higgins High School

Diploma - Cosmetology

Cullier Career Center

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