Kiersten Gifford
Norman,OK
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Cook Trainer
Freddy's Frozen Custard & Steakburgers
11.2022 - Current
- Coordinated group training to share kitchen procedure changes.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Supported management strategies to build cooperative and skilled kitchen team.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Cooked same meals over and over during shifts with exact quality results.
FOH Team Member
Midway Deli
09.2021 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched between guests to minimize infection risks.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Stayed ready for quick turnovers by pre-bussing tables.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Helped guests at tables when in need of assistance.
- Kept hostess station neat and clean with well-stocked supplies.
- Prepared alcoholic beverages such as standard cocktails for guests.
Manager
Taco Bueno
10.2019 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Server
Red Lobster
05.2017 - 10.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
Norman High School
Norman, OK05.2019
Skills
- Training Procedures
- Product Inventories
- Area of Study Vocational Training
- Develop Courses
- Tool Preparation
- Certification Training
- Safe Work Practices
- Proper Food Storage
- Product Availability
- Station Preparation
- Chopping Vegetables
- Team Member Motivation
- Task Prioritization
- Sanitation Protocols
Timeline
Cook Trainer
Freddy's Frozen Custard & Steakburgers
11.2022 - Current
FOH Team Member
Midway Deli
09.2021 - 12.2022
Manager
Taco Bueno
10.2019 - 09.2021
Server
Red Lobster
05.2017 - 10.2019
High School Diploma -
Norman High School