Kiersten Hassan
North Bergen,NJ
Summary
To obtain a challenging position where I can contribute my knowledge of the various pharmacy settings, I have worked in. I am also willing to learn new aspects of pharmacy, particularly in compliance as I continue my MLS degree. My goal is to provide exceptional patient care within an organization that shares this mission and environment to succeed and grow. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician (AWS)
Englewood Hospital
Englewood, NJ
10.2023 - Current
- Anesthesia work station (AWS) pharmacy technician works in Main OR and L&D OR to stock narcotic medications, regular prescription medications, and prepare anesthesia trays for daily OR cases
- Daily use of Epic and Epic Willow as well as Omnicell
- I also assist in Main pharmacy with IV preparations as I am certified in sterile technique
- Currently working the overnight shift as the OR needs to be restocked and anesthesia trays are changed during this shift
- Answer daily emails from pharmacy group and all attend pharmacy meetings as required by management
- Respond and assist with Epic in basket messages from hospital staff for medication requests.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Specialty Pharmacy Liaison
Nyu Langone
New York, NY
09.2019 - 05.2022
- As a pharmacy liaison, you facilitate communication between the prescriber, pharmacy, and patient, and help people obtain and properly use prescribed medication
- You provide education and customer service to encourage patients to utilize the in-house pharmacy services provided by a hospital or clinic, and support patients in adhering to their medication regimens
- You also assist with strategic planning and business development initiatives to ensure effective communication between patients and healthcare teams
- In this role, your responsibilities are focused on identifying and addressing gaps in care, but you also have administrative duties that involve data management, reporting, and pharmacy operations
- The qualifications of a pharmacy liaison include an advanced degree and required state certification as a certified pharmacy technician
- Knowledge of chronic conditions such as rheumatoid arthritis, hepatitis C, HIV, and cancer, along with an understanding of the medical regimes used in their treatment is an asset
- You need solid oral and written communication skills as well as evident abilities in research, analysis, reporting, and documentation writing, and in some roles, you serve as an information resource regarding drugs and their therapeutic uses, so familiarity with manufacturing processes is an asset.
- Developed and implemented strategies to ensure successful collaboration between pharmacy staff, healthcare providers, and patients.
- Coordinated with internal departments to resolve any patient-related issues or inquiries related to pharmacy services.
- Maintained up-to-date knowledge of local laws and regulations pertaining to the practice of pharmacy.
- Advocated for the rights of patients by providing education about their medications and how they should be taken safely.
- Researched potential new products or services that could benefit pharmacies in terms of cost savings or efficiency.
- Organized training sessions for pharmacy staff members on topics such as safety protocols or proper documentation techniques.
Senior Pharmacy Technician
Hackensack Hospital
Hackensack, NJ
06.2018 - 09.2019
- The pharmacy technician provides support to the pharmacist with the filling of orders, medication preparation, IV room medication handling, and preparation, as well as delivering to designated areas of the hospital for nurse administration
- Epic was used to navigate patient charts to scan medication and enter it into the Omnicell
- Omnicell was filled in each shift to complete fulfillment and provide a unit with up-to-date medication counts including narcotics and operation room medications
- Iv room trained and certified with the hospital to prepare IV bags and syringes using an aseptic technique.
- Provided information to pharmacists for medication orders and prescription refills.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Compounded sterile products in accordance with USP 797 guidelines.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
SENIOR PHARMACY TECHNICIAN
WALGREENS PHARMACY
North Bergen, NJ
02.2014 - 05.2019
- Accurately and efficiently preparing prescription orders
- Verifying prescription information and dosage
- Entering patient and order information into the pharmacy system
- Processing and submitting insurance claims
- Providing quality customer service to patients and other healthcare providers
- Strictly followed all federal and state guidelines for release of information
- Directed patient flow during practice hours, minimizing patient wait time (HIPAA)
- Experience with training and onboarding new hires in designated stores within our district
- Attended meetings with the pharmacy manager to go over KPIs and goals provided by our corporate office for the month.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Provided information to pharmacists for medication orders and prescription refills.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Performed quality assurance activities to ensure accuracy of prescriptions filled.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Assisted patients with questions regarding their medications or health concerns.
- Processed third-party insurance claims for reimbursement of medications.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Office Manager
Bello Chiropractic
North Bergen, NJ
07.2011 - 02.2014
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
Master’s of Legal Studies Pharmaceutical/ Medical Device/ Compliance -
Seton Hall School of Law
true05.2025
Bachelor of Science - Biology
Montclair State University
Montclair, NJ05.2016
Skills
- Retail/Hospital/Specialty pharmacy experience
- Extensive knowledge of prior authorization along with adjudication of insurance claims for pharmacy purposes Well-versed in-patient care, HIPAA, and good clinical practice (best practice)
- Billing and adjudication of claims of Prescription medications
- Knowledge of Dermatology specialty medications and how to obtain approval for prior authorizations through patient commercial, private, or state insurance plans Also well versed in ICD-10 codes for dermatology diagnosis
- Workflow Optimization
- FDA compliance
- Healthcare regulations
- HIPAA
- Problem-solving skills
- Team Collaboration
- Pharmacy operations
- Resolving customer issues
- Aseptic Techniques
- Regulatory Compliance
Languages
Spanish
Professional
Timeline
Pharmacy Technician (AWS)
Englewood Hospital
10.2023 - Current
Specialty Pharmacy Liaison
Nyu Langone
09.2019 - 05.2022
Senior Pharmacy Technician
Hackensack Hospital
06.2018 - 09.2019
SENIOR PHARMACY TECHNICIAN
WALGREENS PHARMACY
02.2014 - 05.2019
Office Manager
Bello Chiropractic
07.2011 - 02.2014
Master’s of Legal Studies Pharmaceutical/ Medical Device/ Compliance -
Seton Hall School of Law
Bachelor of Science - Biology
Montclair State University
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