Kiersten Hughes
Minot AFB,ND
Summary
Experienced professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, effective communication, and problem-solving for customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently focuses on achieving efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals. Proven ability as a professional logistics coordinator to effectively manage and optimize dispatch operations. Skilled in coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong emphasis on team collaboration and achieving results while remaining reliable and adaptable. Proficient in problem-solving, multitasking, and utilizing dispatch software to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Auto Driveaway
08.2020 - 10.2021
- Order entry of new unit shipments
- Prioritized and dispatched outbound freight
- Closely monitored drivers daily location and availability
- Maintained updated and detailed records of calls in physical and electronic database
- Booking rental cars for drivers to get back from delivery location
- Load drivers comdata pay card for the advance and settlement
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 500+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Dispatch Coordinator
Mapletree Transportation Inc
02.2017 - 06.2020
- Order entry of new unit shipments
- Prioritized and dispatched outbound freight
- Daily check calls on fleet of over 100 contractors
- Closely monitored drivers daily location and availability
- Maintained updated and detailed records of calls in physical and electronic database
- Prepared and processed Canadian E-manifest and Ace Manifest for border crossing shipments
- Responsible for overseeing the demands of transportation for the major RV shows
- Including scheduling contractors, monitoring shipments, emergency repower, receiving units, inventories and reporting
- Trained new employees in various procedures
- Cross training as a floater to cover other division shortages
- Payroll processing and contractor settlement
- AR/AP invoicing and payment processing
- Inventory control and reporting
- Recruiting and application processing
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Sales Associate
Martins Supermarket
06.2016 - 02.2017
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, check and credit card transactions with 100 % accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Rue21
06.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Jimtown High School
Elkhart, IN06.2016
Skills
- Payroll
- Accounts Receivable
- Order Entry
- Microsoft Outlook
- Freight Experience
- Logistics
- Accounts Payable
- Microsoft Excel
- Data Entry
- Microsoft Office
- Freight
- Customer service
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Careerbreak
As a dedicated stay-at-home mom for the past 3 years, I have developed valuable skills in time management, organization, and multitasking. During this time, I successfully managed household operations, coordinated family activities, and maintained budgets, all while fostering a nurturing environment for my children. I have also engaged in my MedCerts courses, which has enhanced my Medical Billing and Coding Skills. I am now eager to re-enter the workforce and leverage my diverse experiences to contribute effectively to a dynamic team. I am particularly interested in opportunities in Medical/Transportation, where I can apply my strong interpersonal skills and commitment to achieving results.
Accomplishments
- Supervised team of 200+ Contacted Drivers
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in more than $5,000,000-10,000,000 in revenues annually.
- Managed a database of over 200 clients effectively, which improved relationships and drove business success.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Medical Billing and Coding From MedCerts
Timeline
Dispatcher
Auto Driveaway
08.2020 - 10.2021
Dispatch Coordinator
Mapletree Transportation Inc
02.2017 - 06.2020
Sales Associate
Martins Supermarket
06.2016 - 02.2017
Sales Associate
Rue21
06.2015 - 06.2016
- Medical Billing and Coding From MedCerts
High School Diploma -
Jimtown High School
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