Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kiersten Irelan

Auburn,CA
Kiersten Irelan

Summary

Hard working individual with exquisite determination and hospitality seeking a position that values strong dedication and responsibility.

Overview

5
years of professional experience

Work History

Meridian Veterinary Care

Assistant Manager
07.2022 - Current

Job overview

  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Developed employee schedules based on business needs while optimizing staffing levels during peak hours
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Collaborated with the management team to develop and implement operational policies and procedures

Starbucks

Barista
02.2022 - 02.2023

Job overview

  • Greeting and engaging with customers, taking orders, and providing recommendations.
  • Crafting coffee drinks, teas, and other beverages according to Starbucks standards.
  • Preparing and serving pastries and snacks, ensuring food safety and hygiene.
  • Managing cash registers, processing transactions, and handling payments.
  • Cleaning and organizing the store, including the coffee machines and equipment, and restocking supplies as needed.
  • Working with fellow baristas and staff to ensure smooth store operations and a positive work environment.

Therapeutic Pathways & Able Kids

Registered Behavior Technician
11.2020 - 02.2022

Job overview

  • Conduct intensive center-based behavior and language therapy with individuals diagnosed with Autism Spectrum Disorder or other developmental disabilities
  • Provide 1:1 behavioral therapeutic services to clients
  • Attend regular supervision sessions with assigned BCBA
  • Fill out team notes and communication logs daily
  • Remain enthusiastically and actively engaged with the client during the ABA session
  • Communicate professionally with family, team and supervisors

AT&T Authorized Retailer

Retail Sales Consultant
04.2019 - 10.2020

Job overview

  • Selling AT&T products and services, including mobile devices, plans, and accessories, while meeting or exceeding sales targets.
  • Maintaining a deep understanding of AT&T’s offerings, promotions, and technology to effectively address customer inquiries and concerns.
  • Assisting customers with account setup, service activation, and troubleshooting, and handling returns or exchanges.
  • Working with colleagues to ensure efficient store operations and a cohesive team environment.

Education

Folsom Lake College
Folsom, CA

Associates Degree in Social Behavior Science

Skills

  • Compassionate communication
  • Medical Recordkeeping
  • Effective Communication
  • Professionalism
  • Problem-Solving
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Relationship Building

Timeline

Assistant Manager

Meridian Veterinary Care
07.2022 - Current

Barista

Starbucks
02.2022 - 02.2023

Registered Behavior Technician

Therapeutic Pathways & Able Kids
11.2020 - 02.2022

Retail Sales Consultant

AT&T Authorized Retailer
04.2019 - 10.2020

Folsom Lake College

Associates Degree in Social Behavior Science

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Kiersten Irelan