Kiersten Jackson
Lakeland
Summary
Dedicated and empathetic Criminal Justice graduate with a strong background in education, customer service, and finance. My experience as a substitute teacher and bank teller, combined with academic knowledge in psychology and criminology, equips me to work with at-risk youth in structured environments. I bring patience, strong communication skills, and a commitment to safety, behavioral guidance, and rehabilitation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Tampa
05.2025 - Current
- Manage financial transactions with accuracy and confidentiality.
- Assist customers with their banking needs and help prevent fraud.
- Provide excellent customer service, and resolve conflicts effectively.
- Promote financial literacy, and responsible banking habits.
Substitute Teacher
Kelly Services
Lakeland
08.2024 - Current
- Supervised and instructed K–12 students in various subjects
- Implemented and adapted lesson plans for different learning styles
- Maintained classroom safety and discipline
- Reported student progress and behavioral concerns to faculty
Bank Teller
Regions Bank
Tallahassee
04.2023 - 08.2024
- Performed personal and business banking transactions
- Opened and closed accounts and handled inquiries
- Assisted customers with financial troubleshooting
- Recommended banking products to improve customer experience
Full-Time College Student (Intern & Double Major)
FAMU
Tallahassee
08.2021 - 12.2023
- In progress to graduate with a Bachelor’s Degree in Criminal Justice and Psychology.
- Completed a full-time internship in Criminology.
- Participated in training simulations focused on justice systems and intervention strategies.
Customer Service Representative
Werner Kia
Tallahassee
08.2018 - 04.2021
- Greeted customers and directed them to appropriate departments
- Answered calls, scheduled appointments, and entered data
- Provided clerical and administrative support
- Maintained a professional and welcoming environment
Education
Associate of Arts - Criminal Justice
Tallahassee Community College
Tallahassee, FL05-2021
High School Diploma -
Polk State Collegiate High School
Lakeland, FL05-2018
Bachelor of Science - Criminal Justice And Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Youth Mentorship
- Conflict Resolution
- Behavioral Redirection
- Crisis De-escalation
- Classroom & Group Management
- Financial & Customer Service
- Communication & Reporting
- Team Collaboration
Affiliations
- Taken By Surprise Step Team/ Made Mentorship Program
Certification
- Microsoft Word
- Microsoft PDF
- Microsoft Excell
Languages
English
Professional
Timeline
Bank Teller
Wells Fargo
05.2025 - Current
Substitute Teacher
Kelly Services
08.2024 - Current
Bank Teller
Regions Bank
04.2023 - 08.2024
Full-Time College Student (Intern & Double Major)
FAMU
08.2021 - 12.2023
Customer Service Representative
Werner Kia
08.2018 - 04.2021
Associate of Arts - Criminal Justice
Tallahassee Community College
High School Diploma -
Polk State Collegiate High School
Bachelor of Science - Criminal Justice And Psychology
Florida Agricultural And Mechanical University
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