Kiersten Lott
Bald Knob,AR
Summary
Proven track record in customer service and problem-solving, notably with Arisa Health. Excelled in managing high-stress situations and resolving conflicts, enhancing customer loyalty and operational efficiency. Demonstrated critical thinking and active listening, significantly improving community atmosphere and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Arisa Health
09.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dorm Assistant
Arisa Health
12.2020 - 09.2023
- Coordinated security for program activities and supervised labor crews in various areas around facility.
- Provided crisis intervention when necessary, connecting students with appropriate campus resources.
- Streamlined communication between residents and administration through effective liaison efforts.
- Facilitated conflict resolution among roommates, fostering a positive community atmosphere.
Education
Medical Assistant/ X-ray Technician - Medical
Heritage College
Little Rock, AR05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Arisa Health
09.2023 - 03.2024
Dorm Assistant
Arisa Health
12.2020 - 09.2023
Medical Assistant/ X-ray Technician - Medical
Heritage College
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