Kiersten MacNabb
Camillus,NY
Summary
Seasoned Workers' Compensation Medical Biller from Syracuse Orthopedic Specialists, adept in medical billing technology and denial management. Excels in multitasking and organization, significantly enhancing billing efficiency and patient account analysis. Showcasing exceptional verbal and written communication skills.
Overview
12
12
years of professional experience
Work History
Workers' Compensation Medical Biller
Syracuse Orthopedic Specialists
Syracuse, NY
10.2023 - 01.2025
- Filed necessary forms with the NYS Workers' Compensation Board.
- Resolved various questions regarding billing by answering phone calls from patients and WC carriers.
- Sending and receiving faxes
- Managed all aspects of AR, including addressing denials and pending items.
- Compiled and analyzed daily reports for SLOU (C4.3) forms.
- Handled apportioned claims appropriately
- Attached medical reports electronically to bills for payment processing.
Claims Assistant
SAFE, LLC
Camillus, NY
08.2022 - 10.2023
- Assisted claims adjusters with multiple tasks
- Answered phone calls from claimants, WC carriers, and provider offices
- Mailed medical bills and invoices
- Filling out denials (C8.1) and other NYS forms with the NYS WCB
- Review and paid claimants mileages
Surgery Center Facility Biller
Syracuse Orthopedic Specialists
Syracuse, NY
03.2020 - 08.2022
- Posted payments from patients and WC insurance companies
- Worked AR and denials
- Answered phone calls from patients and other WC carriers to resolve billing issues
- Worked reports to meet daily goals
- Maintained adherence to submission deadlines
Technical Processing Assistant (TPA) II
Laboratory Alliance of Central New York
Syracuse, NY
01.2017 - 02.2020
- Processed patient specimens using centrifuges
- Assisted nurses and doctors with testing questions and concerns
- Team problem solving
- Reported critical patient values to nurses
- Cross-trained in Pathology
Cashier/Front End Associate
TJ Maxx, TJX Companies
Clay, NY
10.2015 - 06.2016
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Cashier/Front End Associate
Kohls Department Store
Clay, NY
10.2015 - 06.2016
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped with purchases and signed customers up for rewards program.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Restaurant Hostess
Olive Garden - Darden Restaurants
Clay, NY
06.2014 - 12.2014
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Managed reservations, waitlists, and special requests for large parties.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Took reservations from patrons by phone or online.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Cashier/Front End Associate
Lowe's
Cicero, NY
01.2014 - 06.2014
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
Machine Operator
TRW Automotive
Auburn, NY
05.2013 - 01.2014
- Record production information such as quantities produced and materials used on daily logs.
- Unload finished products from machines onto conveyors or other transport systems.
- Conducted regular safety audits to identify potential hazards or risks within working environment.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Observe machine operations to detect any problems or defects in the finished product.
- Monitored and observed production line to watch for pile-ups and jams.
Merchandise Associate
Marshalls & HomeGoods
Auburn, NY
09.2012 - 04.2013
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Weedsport Jr/Sr High School
Weedsport06-2012
Skills
- Claims review
- Knowledgeable in Allscripts PM and EHR
- Billing security
- Verbal and written communication
- Medical billing technology
- Denial management
- Multitasking and organization
- Patient account analysis
- Insurance claims processing
- HIPAA compliance
- Medical billing
Timeline
Workers' Compensation Medical Biller
Syracuse Orthopedic Specialists
10.2023 - 01.2025
Claims Assistant
SAFE, LLC
08.2022 - 10.2023
Surgery Center Facility Biller
Syracuse Orthopedic Specialists
03.2020 - 08.2022
Technical Processing Assistant (TPA) II
Laboratory Alliance of Central New York
01.2017 - 02.2020
Cashier/Front End Associate
TJ Maxx, TJX Companies
10.2015 - 06.2016
Cashier/Front End Associate
Kohls Department Store
10.2015 - 06.2016
Restaurant Hostess
Olive Garden - Darden Restaurants
06.2014 - 12.2014
Cashier/Front End Associate
Lowe's
01.2014 - 06.2014
Machine Operator
TRW Automotive
05.2013 - 01.2014
Merchandise Associate
Marshalls & HomeGoods
09.2012 - 04.2013
High School Diploma -
Weedsport Jr/Sr High School
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