Kiersten McClue
BRUTUS
Summary
Proven to excel in fast-paced environments with a customer-centric approach at Great Lakes ENT Specialists to enhance patient satisfaction. My adeptness at record preparation and fostering strong relationships resulted in significant improvements in data integrity and client retention.
Driven Front Desk Agent highly skilled in managing appointments, telephone calls and customer inquiries. Poised and professional with total commitment to client satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
11
11
years of professional experience
Skills
- End-of-day reporting
- Multi-Line Phone Systems
- Record preparation
- File Management
- Scheduling appointments
- Appointment Setting
Timeline
Front Desk Coordinator
Great Lakes ENT Specialists
06.2018 - Current
Collection Account Manager
Northern Collection Group
05.2017 - 06.2018
Server/Bartender
Mitchell Street Pub
09.2013 - 06.2018
Work History
Collection Account Manager
Northern Collection Group
05.2017 - 06.2018
- Achieved consistent high levels of client satisfaction by delivering exceptional customer service and resolving issues with professionalism and empathy.
- Worked closely with other departments to resolve billing discrepancies, improving interdepartmental communication and collaboration.
- Stayed current on industry regulations and best practices, ensuring full compliance in all collection activities.
- Maintained accurate records of all collection activities, facilitating transparency and easy access to information when needed.
- Boosted cash flow by diligently following up on overdue invoices and negotiating payment terms with clients.
- Provided support to customers facing financial difficulties, offering payment plans that facilitated prompt repayment while maintaining goodwill.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Server/Bartender
Mitchell Street Pub
09.2013 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Front Desk Coordinator
Great Lakes ENT Specialists
06.2018 - Current
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive patient information in accordance with company policies.
- Verified patient demographic information, copied documentation and directed to provided information.
- Successfully managed challenging situations involving patient complaints or issues by employing excellent problem-solving skills.
- Updated patient records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between patients and internal staff.
- Scheduled appointments in computer system.
- Handled high volumes of incoming calls.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system.
- Entered and updated sensitive patient information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positivity to the workplace environment.
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