Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Kiersten Morgan

Cincinnati,OH

Summary

Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic. Efficient Ice Cream Server known for high productivity and ability to complete tasks swiftly. Skilled in customer service, cash handling, and inventory management, ensuring smooth operations during peak hours. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony. Motivated professional with background in ice cream service. Experience includes maintaining cleanliness of work areas, handling cash transactions and providing top-tier customer service. Strengths lie in ability to handle high volume orders, knowledge of various flavors and mixes, and excellent communication skills. Previously improved efficiency in serving process resulting in increased customer satisfaction. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony. Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Ice Cream Server

The Sugar Shack by the Tracks
Cincinnati, OH
06.2022 - Current
  • Greeted customers and provided menu information.
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Operated cash register to collect payments from customers.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Cleaned tables, chairs and dining areas after customer use.
  • Checked expiration dates on products to ensure freshness.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
  • Ensured that all health regulations were followed during food preparation and storage processes.
  • Verified accuracy of order before serving it to customers.
  • Delivered orders accurately to customers at their tables or counters in a timely manner.
  • Discarded expired products immediately according to company policy.
  • Informed management of low stock items prior to running out completely.
  • Performed opening duties such as setting up dining areas and preparing condiments.
  • Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
  • Followed proper sanitation guidelines when handling food products.
  • Trained new employees on proper food handling techniques and customer service standards.
  • Served and scooped ice cream, following sizing specifications.
  • Scooped ice cream for sundaes and made milkshakes for patrons.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Cleaned counters, tables and fountain equipment, following quality checkpoints.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Pitched in to help with additional cleaning and store tasks during busy periods.
  • Managed POS register to complete customer transactions.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Recommended flavor combinations and desserts to customers, enhancing their dining experience.
  • Managed time effectively during peak hours to minimize customer wait times.
  • Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
  • Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
  • Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
  • Brewed and served coffee and tea with preferred add-ins.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Assembled and served meals according to specific guest requirements.
  • Scrubbed and polished counters to remove debris and food.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Conducted regular inventory audits to minimize waste and ensure product freshness.
  • Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.
  • Ensured the ice cream serving equipment was properly cleaned and maintained.
  • Developed a loyal customer base through friendly and efficient service.
  • Operated cash register and handled financial transactions with accuracy.
  • Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
  • Trained new staff on serving techniques, customer service protocols, and safety procedures.
  • Utilized social media platforms to promote daily specials and events.
  • Implemented promotional activities and upsold products to increase sales.
  • Provided excellent customer service, addressing inquiries and resolving complaints promptly.
  • Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
  • Assisted in menu development and the introduction of new flavors and products.
  • Recorded daily sales and reported any discrepancies to management.

Education

High School Diploma -

Reading Community High School
Reading, OH
05-2024

Skills

  • Stock Rotation
  • Supply Restocking
  • Headset operation
  • Quality Assurance
  • Suggestive Selling
  • Brand Promotion
  • Inventory Monitoring
  • Cash Handling
  • Product Promotion
  • Payment Processing
  • Order Taking
  • Case merchandising
  • Ice cream sampling
  • Menu Memorization
  • Cash Register Operation
  • Professional Appearance
  • Cleaning and organization
  • Food handling safety
  • Greeting customers
  • Maintaining stock levels
  • Order Processing
  • Teamwork
  • Food Safety Compliance
  • Cash register
  • Customer Service
  • Portion Control
  • Point of sale system
  • Excellent Communication
  • Stocking and organizing
  • Recipe Adherence
  • Kitchen Operations
  • Floats and sundaes preparation
  • Flexible Schedule
  • Sanitation Procedures
  • Cash Drawer Balancing
  • Sanitization
  • Allergy awareness
  • Order Preparation
  • Sales Transactions
  • Salesmanship
  • POS system operations
  • Food preparation safety
  • Food sales and promotion
  • Serving
  • Work Area Cleanliness
  • Order Accuracy
  • Sundae Creation
  • POS system expertise
  • Nutritional source expertise
  • Hospitality and accommodation
  • Friendly demeanor
  • Handling Complaints
  • Inventory
  • POS system transactions
  • Customer Engagement
  • Safe Food Handling
  • Work Station Organization
  • Menu knowledge
  • POS Systems
  • Menu and flavors samplings
  • Guest service
  • Relationship Building
  • Product Rotation
  • Telephone orders
  • Dependable and Responsible
  • Nutritional information knowledge

Languages

French
Limited

Affiliations

I was a varsity cheerleader as well as varsity dancer in highschool. I cheered for 6 years and dances for 15 years.

References

References available upon request.

Timeline

Ice Cream Server

The Sugar Shack by the Tracks
06.2022 - Current

High School Diploma -

Reading Community High School
Kiersten Morgan