Kiersten Mas
Mechanicsburg,PA
Overview
8
8
years of professional experience
Work History
Biller
AutoNation
04.2019 - Current
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Receptionist
AutoNation
07.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined administrative tasks, such as filing, to support office efficiency.
Call Center Representative/ Front Desk Clerk
All Pets Emporium / DPHI
06.2016 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Skills
Billing
Data entry proficiency
Regulatory Compliance
Variance Analysis
Cost Control
Posting charges
Audit Procedures
Timeline
Biller
AutoNation
04.2019 - Current
Receptionist
AutoNation
07.2017 - 04.2019
Call Center Representative/ Front Desk Clerk
All Pets Emporium / DPHI
06.2016 - 06.2017