Kiersten R Kiefer Soares
Longs,South Carolina
Summary
Dynamic and results-driven professional with extensive experience in the orthopedic industry, excelling in customer service and compliance. Proven ability to foster rapport and resolve issues effectively, leveraging strong interpersonal communication and medical terminology proficiency. Committed to maintaining high standards in patient interactions and operational efficiency.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Contact Center Representative
OrthoSC
Myrtle Beach, SC
11.2023 - Current
- Fostered rapport with consumers through attentive listening and effective responses.
- Ensured positive interactions by adhering to code of conduct and business protocols.
- Maintained thorough understanding of processes, features, and industry regulations for compliance.
- Efficiently addressed customer inquiries in line with relevant guidelines.
Front Desk Receptionist
OrthoSC
Myrtle Beach, SC
08.2022 - 11.2023
- Safeguarded confidentiality of personal and financial information while resolving client complaints.
- Managed scheduling for multiple medical departments, including Orthopedic appointments, MRI, Physical Therapy, and Urgent Care.
- Ensured compliance with infection control protocols through diligent cleaning and sanitation practices.
Front Desk Receptionist
Sleep Inn
Little River, SC
02.2021 - 08.2022
- Provided exceptional guest assistance while managing incoming and outgoing mail and packages efficiently.
- Maintained composure and high work standards during peak operational hours.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Education
Associate of Science -
Horry Georgetown Technical College
Conway, South Carolina05.2022
The Airline Academy -
The Airline Academy
Orlando, Florida01.2024
Calhoun High School -
Calhoun High School
Calhoun, Georgia01.2016
Skills
- Interpersonal communication
- Anatomy and physiology expertise
- Laboratory skills
- Microbiology knowledge
- Medical terminology proficiency
- Infection control
- Problem management strategies
- Desktop administration
- Leadership abilities
- Customer service excellence
- Multi-line phone operation
- Team collaboration
- HIPAA and OSHA compliance
- Public speaking skills
- Organizational management
- Medical office experience
- Attention to detail
- Decision making skills
- Critical thinking
- Data interpretation
- Electrocardiogram administration
- Cardiac monitoring
- Holter monitoring
- Clinical procedures
- Defibrillator operation
- Medical equipment operation
Certification
- Electrocardiogram Technician
- Cardiopulmonary resuscitation
References
References available upon request.
Timeline
Contact Center Representative
OrthoSC
11.2023 - Current
Front Desk Receptionist
OrthoSC
08.2022 - 11.2023
Front Desk Receptionist
Sleep Inn
02.2021 - 08.2022
Associate of Science -
Horry Georgetown Technical College
The Airline Academy -
The Airline Academy
Calhoun High School -
Calhoun High School
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