Kiersten Roberson
Houston,TX
Summary
Staff worker seasoned in providing fast food service with attention to detail in both restaurants. Fast, friendly service to expedite and process orders. Possesses excellent customer service and product knowledge. Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Midwest ConeyConnection
Houston, Texas
09.2023 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Prepared appetizing dishes according to established recipes while adhering to quality control measures set by the restaurant management.
- Participated in weekly staff meetings to address concerns and suggest improvements for overall restaurant efficiency.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Prepared and cooked meals according to recipes and customer specifications.
Restaurant Worker
Pluckers Wing Bar
09.2022 - 02.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Participated in weekly staff meetings to address concerns and suggest improvements for overall restaurant efficiency.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
High School Diploma -
Westside High School
Houston, TX06.2024
Skills
- Cash handling proficiency
- Food Safety
- Collaboration and Teamwork
- Food Handler Certification
- Cleaning procedures
- Safe Food Handling
- Menu Memorization
- Order taking accuracy
- Cleaning and organization
- Table setting expertise
Certification
- Food Handlers Certification
- CPR certified
- OSHA certified
Additional Information
Member of The Knights and Ladies of St. Peter Claver Junior Division: Member 2013-Present
GrandLady of Court 222 St. Philip Neri Catholic Church: 2020-Present
Youth Ministry: Member 2013-Present
Youth Usher 2018-Present
Youth Choir 2016-2019
Volunteer services: Brown Bag Drive, Toiletries Drive, Star of Hope Christmas Drive, Food Drive
These are yearly events that I participate in since 2013-Present
Timeline
Restaurant Worker
Midwest ConeyConnection
09.2023 - Current
Restaurant Worker
Pluckers Wing Bar
09.2022 - 02.2023
High School Diploma -
Westside High School
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