Summary
Overview
Work History
Education
Skills
Timeline
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Kiersten Rocho

Cedar Rapids,IA

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Housekeeper

Hiawatha Care Center
07.2021 - 10.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Documented and reported necessary facility and building repairs observed.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.

Lead Infant Teacher

La Petite Academy Inc.
09.2020 - 07.2021
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Kept classroom and feeding areas clean, neat and safe.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Promoted development of social, emotional and communication skills in infants.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
  • Used proper sanitizing techniques for toys, surfaces and equipment.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Instructed children in health and personal habits, such as eating, resting and toileting.

Infant and Toddler Teacher

Helping Hands Daycare
08.2019 - 06.2020
  • Promoted sensory development by providing access to different textures.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Developed age-appropriate activities and programs for children [Number] to [Number] years old.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Infant Room Teacher's Assistant

Kinder Kare Day Care
04.2019 - 08.2019
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.
  • Arranged and organized classroom desks, chairs and supplies.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Prepared reports and maintained administrative records.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Retail Sales Associate

Rue 21
08.2018 - 04.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.

Enrollment Team Member

Ruffalo Noel Levitz, LLC
04.2017 - 08.2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Prioritized tasks and projects to meet tight deadlines.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Kept detailed records of daily activities through online customer database.

Education

No Degree - Early Childhood Education

Kirkwood Community College
05.2022

Skills

  • Guest Service and Support
  • Storage Area Management
  • COVID-19 Safety Procedures
  • Floor Cleaning, Polishing and Waxing
  • Microsoft Word, Slides, Spreadsheets
  • Organized
  • Independent
  • Driven
  • Motivated

Timeline

Housekeeper

Hiawatha Care Center
07.2021 - 10.2022

Lead Infant Teacher

La Petite Academy Inc.
09.2020 - 07.2021

Infant and Toddler Teacher

Helping Hands Daycare
08.2019 - 06.2020

Infant Room Teacher's Assistant

Kinder Kare Day Care
04.2019 - 08.2019

Retail Sales Associate

Rue 21
08.2018 - 04.2019

Enrollment Team Member

Ruffalo Noel Levitz, LLC
04.2017 - 08.2018

No Degree - Early Childhood Education

Kirkwood Community College

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Kiersten Rocho