Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIERSTEN SCHROEDER

Tucson

Summary

Dedicated worker with a knack for fast-paced environments and adapting to changing demands. Demonstrates effective customer service skills, meticulous attention to detail, and a strong work ethic. Proactively seeks opportunities to exceed expectations, streamline processes, and enhance overall satisfaction for all stakeholders. Possesses versatile skills applicable across various job roles and industries, with a particular focus on the critical role of customer service in ensuring smooth business operations.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Panda Express
08.2024 - Current
  • Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Managed front-of-house operations, coordinating with kitchen staff for efficient order fulfillment.
  • Trained and mentored new employees on company standards and operational procedures.
  • Maintained cleanliness and organization of dining area to enhance customer satisfaction.
  • Processed transactions accurately using point-of-sale system, handling cash and credit payments.
  • Implemented strategies to optimize workflow during peak hours, improving service efficiency.
  • Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.

Server

Broadway Proper
05.2023 - 01.2024
  • Take food and drink orders from customers accurately, and with a positive attitude.
  • Engage with customers in a friendly manner.
  • Knowledge of the menu, with the ability to make suggestions.
  • Ensure tables are enjoying their meals and take action to correct any problems.
  • Help food preparation staff when necessary.
  • A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
  • Able to perform high-quality work while unsupervised.
  • Ability to work in a fast-paced work environment and deliver orders in a timely manner.
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized support.
  • Managed food and beverage orders efficiently, reducing wait times and improving overall dining experience.

Crew member

Casa Del Rio Restaurant
08.2022 - 04.2023
  • Maintains cleanliness of the restaurant, including floors and tables.
  • Prepare food items according to recipes and standards.
  • Clean and sanitize work areas throughout the shift.
  • Responds promptly to customer inquiries or complaints.
  • Peel, chop and prepare fruits and vegetables for cooking.
  • Maintaining the cleanliness of the work area and equipment at all times.
  • Greet customers as they enter the restaurant and provide them with menus and dining utensils.
  • Set up the dining area prior to opening and restock throughout the day.
  • Clear tables of dirty dishes, clean surfaces, and reset tables.
  • Refill beverages when necessary.
  • Perform closing duties such as restocking items, cleaning surfaces, sweeping floors, etc.
  • Deep cleaning the entire front of the house alone (3 dining rooms) including sweeping, mopping, dusting, full bathroom deep clean, wall wipe downs, floorboard scrubbing, and so much more, the list could go on forever.

Buss girl/Hostess

Olive Garden
11.2021 - 11.2022
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations and communicated changes to guests.
  • Supported servers, food runners and with keeping dining area ready for every guest.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly with 15 servers to each side.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High school Diploma -

Eastpointe High School
Tucson, AZ

Skills

  • Food preparation and safety -
  • Teamwork
  • High volume dining
  • Deep cleaning
  • Problem-solving
  • Team player attitude
  • Customer service
  • Strong work ethic
  • Positive demeanor
  • Team collaboration
  • Multitasking and organization
  • Cash handling proficiency
  • Professional appearance
  • Attention to detail
  • Up-selling strategies
  • Time management
  • Clear communication
  • Food safety knowledge
  • Conflict resolution
  • Point of sale systems
  • Punctuality and reliability
  • Greeting guests
  • Money handling
  • Complaint handling
  • Building rapport
  • Guest relations
  • Adaptability and flexibility
  • Team player

Timeline

Front of House Employee

Panda Express
08.2024 - Current

Server

Broadway Proper
05.2023 - 01.2024

Crew member

Casa Del Rio Restaurant
08.2022 - 04.2023

Buss girl/Hostess

Olive Garden
11.2021 - 11.2022

High school Diploma -

Eastpointe High School

Similar Profiles

  • Javier Gutierrez

    Javier GutierrezJavier Gutierrez

    New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express

  • Bea Anne Trinidad

    Bea Anne TrinidadBea Anne Trinidad

    Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express

  • Ariana Diaz

    Ariana DiazAriana Diaz

    Counter Helper at Panda Restaurant Group, Inc., Panda ExpressCounter Helper at Panda Restaurant Group, Inc., Panda Express

  • Rudy Alfonso

    Rudy AlfonsoRudy Alfonso

    General Manager at Panda Restaurant Group, Inc., Panda ExpressGeneral Manager at Panda Restaurant Group, Inc., Panda Express

  • Randy Gutierrez

    Randy GutierrezRandy Gutierrez

    Unarmed Security Guard at Snake Eyes SecurityUnarmed Security Guard at Snake Eyes Security

CREATE PROFILE