Kiersten Stolberg
Missoula,MT
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to this team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Partnership Health Center
07.2023 - Current
- Improved patient satisfaction by providing exceptional customer service on the phone.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
TMS Technician
TMS Revitalizes
02.2023 - 06.2023
- Improved patient outcomes by administering safe and effective TMS treatments according to established protocols.
- Ensured patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
- Contributed to a positive team environment by collaborating with colleagues on treatment plans and patient care.
- Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
- Maintained accurate records of each treatment session, ensuring that all data was available for future reference or research purposes.
- Streamlined appointment scheduling processes by coordinating closely with office administrators and patients'' healthcare teams.
- Displayed exceptional attention to detail in documenting patients'' treatment progress, facilitating effective communication among all members of the healthcare team.
- Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
- Submitted documentation necessary to obtain prior authorization from patient insurance companies.
Telemetry Monitor Technician /Health Unit Coordinator
Community Medical Center
03.2021 - 09.2021
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
- Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
- Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
Telemetry Monitor Technician /Health Unit Coordinator
Community Medical Center
04.2017 - 09.2020
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Supported interdisciplinary team collaboration through effective communication regarding patient status and needs, promoting optimal patient outcomes.
- Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
- Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
Education
Associate of Applied Science - Administrative Medical
Lewis-Clark State College
Lewiston12.2012
High School Diploma -
Lewiston Senior High School
Lewiston, ID06.2009
Skills
- Reception Management
- Eligibility Determination
- Bookkeeping Support
- Appointment Scheduling
- Customer Service
- Data Entry Proficiency
- Office Administration
- HIPAA Compliance
- Telephone Etiquette
- Empathy and Compassion
- Excellent Communication
References
- Nacole Mikes, (406) 327-4154, Supervisor Community Medical Center
- Bryce Kepferle, (406) 258-4789 ext: 4436, Supervisor Partnership Health Center
- Trinette Loran, (406) 240-5118, Superior Coworker TMS Revitalizes
- Catherine Taber, (406) 880-5967 Leader /Coworker Partnership Health Center
- Riley Netzley-Hale, (406) 274-7520, Friend/Personal
Timeline
Patient Service Representative
Partnership Health Center
07.2023 - Current
TMS Technician
TMS Revitalizes
02.2023 - 06.2023
Telemetry Monitor Technician /Health Unit Coordinator
Community Medical Center
03.2021 - 09.2021
Telemetry Monitor Technician /Health Unit Coordinator
Community Medical Center
04.2017 - 09.2020
Associate of Applied Science - Administrative Medical
Lewis-Clark State College
High School Diploma -
Lewiston Senior High School
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