Kiersten Warren
Sunnyvale,Tx
Summary
- Energetic Customer care Professional seeking a key role develop and maintain effective leadership and organizational development to ensure that the initiative is aligned with company policies and strategic objectives and organizational growth.
- Over 26 years of customer services and management experience.
- Area of expertise include billing and account reconciliation, conflict resolution and account up-selling.
- Strong ability to multitask and manage multiple priorities in a timely manner.
- Excellent interpersonal, influencing and communication skills (written & verbal) and outstanding presentation skills
- Proven ability to deliver outstanding customer service, handle customer service queries within first contact, and meet company goals. Detailed oriented with strong work ethic, problem- solving, communication, interpersonal and teamwork skills.
Overview
17
17
years of professional experience
Work History
Food and Nutrition Supervisor
Mesquite Independent School District
11.2012 - Current
- Exhibits effective communication and interpersonal skills both verbal and written form
- Training and presentation skills
- Proficient skills in word processing, spreadsheet, personal computer operation electronic mail and math skills
- Exhibit exceptional organizational skills
- State Requirements for School Breakfast and Lunch Programs
- Supervise schools in areas of food service management and operation, customer service, food quality, project planning, collaborating with a team to implement procedures and project. Monitor and review compliance with region 10, HACCP program, State and Federal FNS guidelines, NLSP and ARM Compliance.
- Directly supervise 12 managers and 80 plus cafeteria specialists, indirectly supervise 40 schools up to 300 Food and Nutrition workers. Proving leadership on all policies and procedures outlined by our Food and Nutrition's department.
- My primary duties include staffing, labor relations, compliance, training, employee evaluation, disciplinary writ-ups and public relations at the school level.
- I serve as a liaison between food services and campus administrators.
- Software Proficiencies: Kronos HR, Workforce Management, Primero Edge School Nutrition, Production and Inventory, Inspection Management, and Business Reporting.
Assistant Manager
CC’s Coffee House
04.2009 - 06.2012
- Reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the shift team to achieve sales and operation goals
- Implemented and managed training activities in support of developing highly motivated team members
- Supported the store manager in implementing company programs by working directly with the shift team to execute action plans that met sales, operational and organizational objectives.
Customer care Associate
Dollar General Corp.
06.2007 - 03.2009
- Resolved over 98% of billing inquiries, disputes, payment, change of service requests, and general technical inquiries by way of troubleshooting support
- Received Customer Service Rep of the month for 4 consecutive months for professional, courteous, and responsive service to our customer
- Consistent and accurate document to databases as needed
- Identify and deal with as appropriate, upgrade and retention opportunities
- Consistently meet all delivery, technical, productivity, and procedure objectives
- Office management, business operations, ordering and low food cost.
Education
Skills
- Billing and account reconciliation
- Conflict resolution
- Account up-selling
- Multitasking
- Time management
- Interpersonal skills
- Communication skills (written & verbal)
- Presentation skills
- Outstanding customer service
- Problem-solving
- MS Word
- MS Excel
- MS Power Point
- MS Outlook
Timeline
Food and Nutrition Supervisor
Mesquite Independent School District
11.2012 - Current
Assistant Manager
CC’s Coffee House
04.2009 - 06.2012
Customer care Associate
Dollar General Corp.
06.2007 - 03.2009
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