Kiersti Vazquez
Granbury,TX
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks and a proven track record in cash handling accuracy and exceptional service. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at managing high-pressure situations while maintaining attention to detail and promoting product knowledge.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
06.2024 - Current
- Prepared high-quality espresso beverages following standardized recipes and techniques.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Provided exceptional customer service by engaging with customers and ensuring satisfaction with orders.
- Operated point-of-sale system efficiently, processing transactions accurately and managing cash drawer.
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
- Help customers navigate the menu ensuring they find what they need
- Ability to learn recipes and skills with new drinks
Crew Member
McDonald's
09.2023 - 06.2024
- Delivered exceptional customer service in fast-paced environment.
- Assisted team members with food preparation and assembly tasks.
- Handled cash transactions accurately while ensuring customer satisfaction.
- Trained new crew members on operational procedures and safety protocols.
- Implemented process improvements to enhance service speed and quality.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Savannah's Candy Kitchen
06.2023 - 09.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment for shoppers.
- Collaborated with team members to restock merchandise, improving inventory management and availability.
- Trained new staff on store policies and procedures, fostering a knowledgeable workforce.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
Crew Member
Wendy's
01.2023 - 05.2023
- Operated kitchen equipment and maintained cleanliness standards.
- Managed inventory levels, ensuring product availability during peak hours.
- Collaborated with team to optimize workflow efficiency during busy shifts.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Crew Member
McDonald's
06.2022 - 01.2023
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
- Help customers navigate the menu ensuring they find what they need
- Ability to learn recipes and skills with new drinks
Crew Member
Wendy's
10.2021 - 06.2022
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
- Help customers navigate the menu ensuring they find what they need
- Ability to learn recipes and skills with new drinks
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
High School Diploma -
Granbury High School
Granbury05-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Customer service
- Patience and empathy
- Cash handling accuracy
- Product knowledge expertise
- Sales promotion
- Problem-solving
- Cash handling
- Clear communication
- Taking orders
- Flexible schedule
Timeline
Barista
Starbucks
06.2024 - Current
Crew Member
McDonald's
09.2023 - 06.2024
Crew Member
Savannah's Candy Kitchen
06.2023 - 09.2023
Crew Member
Wendy's
01.2023 - 05.2023
Crew Member
McDonald's
06.2022 - 01.2023
Crew Member
Wendy's
10.2021 - 06.2022
High School Diploma -
Granbury High School