Kierstin Denton
Casselberry,FL
Summary
Knowledgeable in sales with background in providing comprehensive support to sales teams. Proven track record of streamlining processes and assisting in closing high-value deals. Demonstrated expertise in CRM management and customer relationship building.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
29 Grados
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Sales Support Specialist
ABB Optical
12.2023 - 07.2024
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Coordinated timely processing of special orders for unique frames or customized lenses.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Server
Jazz Tastings
11.2022 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales Support Specialist
Blueline Telecom
12.2022 - 10.2023
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Developed and maintained relationships with key accounts and existing customers.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
Licensed Mortgage Loan Officer
GUILD MORTGAGE COMPANY, LLC
09.2019 - 11.2022
- Collaborated with underwriters to resolve complex issues and expedite the loan approval process.
- Continuously updated knowledge of industry trends, regulations, and products to maintain a competitive edge within the market.
- Educated clients on the mortgage process, assisting them with gathering necessary documentation for pre-approval applications.
- Assisted borrowers facing financial difficulties by offering alternative solutions such as refinancing or modification programs.
- Maintained strong relationships with real estate agents, builders, and financial planners to generate new leads and referrals.
- Developed targeted campaigns that successfully increased lead generation and conversion rates.
Server
Colorados Prime Steak
12.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Dairy Queen
09.2015 - 10.2018
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Handled heavy flow of paperwork and cooperated with accounting department on invoicing and inventory
- Stocked and replenished merchandise
- Accurately logged all daily receipts and bills
- Participated in physical inventory counts each month
- Scheduled members to maintain optimal staffing levels
- Earned management trust by serving as key holder, responsibly opening and closing store
Education
High School Diploma -
Seminole State College Of Florida
Sanford, FL01.2015
Skills
- Customer service
- Multitasking Abilities
- Real estate knowledge
- Excellent work ethic
- Creative problem solver
- Computer literate (Word, Excel, Powerpoint, Access)
- Knowledge of Quickbooks
- Loan origination
- Marketing expertise
- Credit checks
- Loan management
- Customer service-focused
- Sales Support Knowledge
Certification
- OSHA certification: Food Handling
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- ServSafe Alcohol - National Restaurant Association.
Timeline
Server/Bartender
29 Grados
04.2024 - Current
Sales Support Specialist
ABB Optical
12.2023 - 07.2024
Sales Support Specialist
Blueline Telecom
12.2022 - 10.2023
Server
Jazz Tastings
11.2022 - 02.2024
Licensed Mortgage Loan Officer
GUILD MORTGAGE COMPANY, LLC
09.2019 - 11.2022
Server
Colorados Prime Steak
12.2018 - 07.2019
Manager
Dairy Queen
09.2015 - 10.2018
High School Diploma -
Seminole State College Of Florida
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