Kierstin Fulton
Olney,IL
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections. Well-versed in all aspects of business with exceptional relationship building.
Overview
5
5
years of professional experience
Work History
Senior Sales Manager
Mitch Mammoser State Farm
Olney, IL
05.2021 - Current
- Developed and implemented sales strategies to increase profits and expand market share.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Customer Service Representative
Panda Express
Olney, IL
11.2019 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Arts - Business Administration
Olney Central College
Olney05-2020
Microsoft Office Specialist -
Olney Central College
Olney05-2020
Skills
- Brand-building strategies
- Business growth and retention
- Account development
- Relationship Building
- Documentation And Reporting
- Excellent Communication
- Interpersonal Skills
- Computer Skills
References
References available upon request.
Timeline
Senior Sales Manager
Mitch Mammoser State Farm
05.2021 - Current
Customer Service Representative
Panda Express
11.2019 - 05.2021
Associate of Arts - Business Administration
Olney Central College
Microsoft Office Specialist -
Olney Central College
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