Kierstin Gates

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Improved workflow by introducing more efficient document handling and organization practices.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Improved data privacy compliance with meticulous management of sensitive information.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Collected payments, processed transactions and updated relevant records.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Compiled information from files and research to satisfy information requests.

Food Pyramid (Formerly Albertson's), Tulsa, OK 2004-2013

Positions held:

Grocery manager
Guest relations manager
Asst. Bookkeeper
Receiver




Responsibilities:


Safe handling
Scheduling
Loss prevention
Customer Service
Inventory control
Merchandising
Overseeing daily store operations
Meeting Sales Goals
Hiring
Supervising dozens of employees and vendors daily
MoneyGram and money orders
Maintaining clean and safe store conditions