Results-driven Business Systems and IT Leader with 9 years of experience in developing scalable technology solutions for retail and supply chain sectors. Specializes in system implementations, data integrity, and optimizing cross-functional processes. Collaborates effectively with stakeholders to enhance workflows and streamline data processes. Technical expertise in SAP S/4HANA, focusing on process analysis and automation for operational efficiency.
Overview
10
10
years of professional experience
Work History
Senior Manager, Solutions Services – IT
Key Food Co-Operative, Inc.
05.2025 - Current
Lead a team of 8 business analysts responsible for system enhancements, issue resolution, and new functionality across enterprise systems.
Oversee prioritization and delivery of 50+ system enhancements annually, coordinating with business stakeholders and technical teams to ensure alignment with business goals.
Partnered with operations, merchandising, and finance leaders to analyze business processes and implement technology solutions enhancing efficiency and data accuracy.
Translate operational needs into clear system requirements and technical specifications for development teams.
Identified opportunities for process automation and workflow optimization, minimizing manual processes across multiple departments.
Led business systems initiatives supporting headquarters operations and 400+ retail locations, aligning technology solutions with operational and financial objectives.
Manager, Solutions Services – IT
Key Food Co-Operative, Inc.
01.2022 - 05.2025
Managed cross-functional system improvement initiatives and enterprise data processes for SAP systems, enhancing efficiency in retail operations.
Developed project plans and coordinated implementation efforts for multiple system initiatives across merchandising, supply chain, and store operations.
Partnered with department leaders to document business requirements, evaluate system capabilities, and implement enhancements to support operational workflows.
Led onboarding of 50+ stores annually into SAP, improving onboarding efficiency by 25% through standardized data integration processes.
Collaborated with developers and technical teams to troubleshoot system issues, delivering enhancements that increased system functionality and ensured data reliability.
Supported user acceptance testing (UAT) and system rollouts to ensure successful deployment of new features.
Business Analyst – IT
Key Food Co-Operative, Inc.
01.2019 - 01.2022
Led data conversion efforts during the SAP S/4HANA implementation, migrating data for 300+ retail stores from legacy systems.
Analyzed and validated 300,000+ records to ensure data accuracy, integrity, and compliance during migration.
Collaborated with business stakeholders to gather operational needs and translate them into clear system requirements and data structures.
Provided system troubleshooting and operational support to end users, improving system adoption and operational efficiency.
Contributed to enterprise-wide SAP implementation and large-scale data migration initiatives, facilitating seamless transition to new systems.
Data Analyst
Key Food Co-Operative, Inc.
01.2016 - 01.2019
Led large-scale data initiatives supporting merchandising and operations with 99% accuracy across critical datasets.
Produced operational reporting and data analysis that informed strategic business decision-making.
Automated ad file validation processes, reducing processing time by 15% and improving data reliability.
Supported enterprise data operations and reporting initiatives to enhance data accessibility and accuracy.